ServicePilot Technologies - e-Qual Enhanced Managed Services And Profit Margins With ServicePilot Technologies

Store this angel in big sizeHouston, Texas (USA) and Paris (France), August 6th, 2009 - e-Qual a arch Global Managed IT Services operator, has acclimated the chip account administration band-aid from ServicePilot Technologies to enhance its account alms and advance accumulation margins. The new system, implemented in the aboriginal bisected of 2009, allows the aggregation to action absolutely authentic account levels and added accurate reporting, and to abate the costs of development, aliment and operations.
e-Qual ahead relied on several altered accessible antecedent products: Nagios for polling and retrieving information, MRTG for barometer and ecology arrangement traffic, Cacti for charting and a MySQL database, all affiliated calm by all-encompassing centralized software development. The solutions formed but lacked key functionality such as the adeptness to accommodate custom angle to users. E-Qual, therefore, invested about 5 years in programming adaptations to the accessible antecedent products. Unfortunately, with anniversary new absolution of the accessible antecedent software, e-Qual had to re-program the adaptations that had been made.
“This was a trap!” states Philippe de Lussy, CEO of e-Qual emphatically. “Contrary to what abounding humans think, Open Source is not abracadabra and it’s not free.” He adds that advancement the software amount a minimum of 1 architect per year.
To save costs, abate aggravation and enhance account quality, e-Qual looked for addition solution. They apparent ServicePilot® ISM, a best-of-breed band-aid for end-to-end IT account management. At the time, the artefact alone had 80% of the functionality that e-Qual wanted. ServicePilot Technologies, however, committed to developing the actual 20%, and the two companies collaborated closely.
The new product, appear in the 3rd division of 2008 and implemented by e-Qual in 2009, meets 100% of the company’s requirements. By accouterment customized and awful accurate indicators, ServicePilot ISM has helped e-Qual to ahead problems afore they occur, absolutely archetypal account akin agreements and certificate absolute performance. Thanks to added accurate forecasting of performance, e-Qual aswell saves money by advance in added accommodation alone if it is needed.
“We’re actual admiring with our accommodation to alter the Open Source articles with ServicePilot ISM,” says Philippe de Lussy, “We adopt to focus on our across of expertise, which is the Managed IT Services business, and to let the experts at ServicePilot Technologies focus on accomplishing what they do best.”
“Our abutting accord with e-Qual was acceptable for both companies,” says Bertand Mahé, President and CTO of ServicePilot Technologies, “e-Qual could alter their accessible antecedent ecology accoutrement and – with their ascribe – we could add beat appearance to ServicePilot ISM.”

About e-Qual
e-Qual is a arch Global Managed IT Services operator.
e-Qual casework are operated 24h/24, 7 canicule a week, out of its Service Operation centermost and awning Network Services either based on Satellite and radio endemic arrangement accoutrement Europe, Africa , Middle East and Central Asia or MPLS and Internet VPN networks as able-bodied as IT Critical Servers Services for hosting in two awful anchored computer centers or by Customer bounds and their day to day operations.
On top of infrastructures services, e-Qual delivers top value-added Application achievement casework and Security services
For added information, www.e-qual.fr
About ServicePilot Technologies
ServicePilot Technologies is a arch provider of business-focused account administration solutions that can be calmly installed, deployed and operated.
Service providers and Global 2000 companies are axis to ServicePilot Technologies to administer their arrangement and arrangement infrastructures and business-critical.
With its accurate and able-bodied software suite, the aggregation serves barter above the spectrum of vertical markets including manufacturing, healthcare, banking services, apprenticeship and government.
ServicePilot Technologies ally with software and accouterments arch companies (Alcatel-Lucent, Aastra, Cisco, Microsoft, etc.) and distributes its band-aid through absolute sales, as able-bodied as best-in-class integrators (Axians, Devoteam, NextiraOne, Orange, Telindus, etc.) to accommodate its barter with bounded casework (consulting, delivery, affiliation and abstruse support).
For added information, www.servicepilot.com

ServicePilot Technologies
162, artery des Océanides
44380 - Pornichet
FRANCE
contact:
Marie-France Ligeret,
email:mfligeret@servicepilot.com
phone: + 33 2 40 60 13 30