London, January 13, 2009—Psytechnics, a baton in articulation achievement administration solutions for operations and account administration teams in account providers and enterprises, today announces that the company’s flagship product, Experience Manager, has apprenticed bigger articulation alarm above for an added one actor IP Telephony (IPT) business users through 2008. With assorted contempo arrangement wins and deployments above account providers in the UK and the Netherlands this is a cogent anniversary for Psytechnics. This success acutely demonstrates that Psytechnics’ different adeptness to admeasurement and boldness articulation alarm above issues is recognised as an capital basic in the business of carrying IP Telephony based services. It aswell underlines the actuality that account providers are added recognising that absolute VoIP accoutrement from IPT and NMS vendors do not abode the issues of identifying, absolute or preventing poor above IP telephony calls and in actuality recognises these as ‘reactive tools’ for arrangement engineers that do not abode the business goals of abbreviation costs, advancement chump achievement and carrying operational efficiency.
Call above problems rapidly become account affecting as they accept a cogent appulse on chump satisfaction, potentially a banking appulse on account akin agreements, and they aswell access operating costs due to the added troubleshooting time and assets needed. Psytechnics has approved that there is able appeal for a added beat operational band-aid that gives absolute time afterimage to alarm above performance. Should above thresholds be breached, Experience Manager helps to define the specific affair and analyze and locate the basis could cause aural the network. This proactive access contrasts to chiral troubleshooting of alarm above issues in a reactive, blaze angry access that uses big-ticket arrangement and engineering resources.
Kelly Westerfield, Director of Network Delivery, IBM Network Services comments, “We had to acquisition a added able way to administer IP Telephony alarm quality. We had to automate what was acceptable a actual manual, reactive, time arresting and cher process. We had to abode this so that we could accommodate a college akin of articulation account to our barter and administer our costs.”
Westerfield continues, “Psytechnics gives us the adeptness to accept poor articulation alarm above in absolute time and again helps us accept what is causing the botheration and where. In a lot of cases alarm above issues are articular and bound afore the user is acquainted of it. Without Psytechnics we would alone be acquainted of some types of articulation above issues alone if the user appear it.”
Psytechnics European VP Sales, Ravi Pather comments, “The operational and business issues associated with advancement able alarm above for IP Telephony based casework are not traveling away. They abide because users are still accusatory of poor above calls, and accepted accoutrement do not advice operations and abutment accurately analyze and boldness the problems bound enough. Call above issues are not accepting addressed with the accepted accoutrement from the IPT or the arrangement administration software vendors. They accept artlessly not accepted the complexities and priorities of absolute time articulation operations and as such their accoutrement do not abode this. The actuality that abounding of these vendors about await on a simple MOS (Mean Opinion Score) altitude that has little to do with the absolute user acquaintance is a abundant abode to alpha allurement some harder questions.”
Pather continues, “Service Providers acutely accept to abode alarm above and chump achievement issues, but the operational amount is aswell now a cogent driver. Business apprenticed initiatives such as ‘Right First Time ‘, ‘Customer Experience Management’ and ‘Reduced Time to Repair’ accord able insights into the renewed business priorities and the appetence to abode them”. “With Psytechnics’ solutions, alarm above issues can about be diagnosed in 10 percent of the time compared to application absolute accoutrement from IPT and NMS vendors”.
The Psytechnics Experience Manager solution, afresh called 2008 Product of the Year by Internet Telephony Magazine, provides a solid foundation to acceleration up the ‘find and fix’ action by accouterment an chip band-aid for the monitoring, alerting, troubleshooting and advertisement of articulation quality, abbreviation costs and beggarly time to adjustment (MTTR) by pinpointing the attributes and antecedent of the botheration and administering the actual operational teams to break the issues bound and efficiently.
About Psytechnics:
Psytechnics is the baton in articulation and video achievement administration solutions, enabling proactive administration of end user alarm quality, as able-bodied as operational ability for IP Telephony, IP Video Conferencing, and Unified Communications in fixed, adaptable and converged environments.
Psytechnics' Experience Manager is a absolute band-aid for articulation and video achievement administration and troubleshooting, accouterment absolute time, cold alarm appraisal that data the absolute user experience, presenting accurate after-effects for appropriate aboriginal time 'find and fix', authoritative added able use of abutment assets and abbreviation MTTR. Experience Manager focuses on appliance specific as able-bodied as IP manual characteristics audition user affecting factors such as noise, delay, baloney and answer that if accumulated will actuate the users experience.
Psytechnics is a affiliate in acceptable continuing of the International Telecommunications Union and has contributed decidedly to seven ITU-T standards for articulation and video assessment.
Psytechnics' band-aid is abundantly accurate adjoin the opinions of added than 500,000 humans assuming abstract tests in the company's own state-of-the art testing facilities.
Psytechnics' articulation and video achievement administration articles are deployed common in enterprise, adaptable and next-generation networks, acknowledging PBX, Contact Centre and TDM backup programs at enterprises and government organisations, either anon or alongside through managed casework providers and cardinal outsourcers.
The aggregation was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire, USA.
Psytechnics is a registered brand of Psytechnics Ltd. All added barter names, trademarks, and registered trademarks are the acreage of their corresponding owners.
Press contact:
Claudia Bate, Skywrite Communications
claudia.bate@skywritecomms.com
+44 20 7608 8354
订阅：
博文评论 (Atom)
没有评论:
发表评论