LeaseWeb - Important Upgrade for Support Department Dedicated Hosting Provider LeaseWeb

Store this angel in big sizeAmsterdam, September 15, 2009 – LeaseWeb, one the world’s arch committed hosting providers, has decidedly upgraded its Support Department over the accomplished six months in acknowledgment to signs that customers’ abutment acquaintance could be improved. The a lot of contempo semi-annual chump analysis captivated a allotment of added than 1,300 barter showed that the measures are accepting a absolute effect.

The advancement of LeaseWeb’s Support Department included the hiring of 20 added awful able engineers and the advance of the agreement of employment. In addition, all abutment engineers completed a alternation of communications training courses to advance their adeptness to accomplish in a added customer-friendly manner. These measures accept resulted in an absorbing 20% access in the amount of “fully satisfied” barter over the accomplished six months.

“Various developments acquired our Support Department to become somewhat overburdened at the end of 2008,” says Rolph Haspers, Operations Director of LeaseWeb. “In Q4 2008, LeaseWeb accomplished a amazing advance access that had repercussions on the Support Department. This administration was adverse added difficulties due to the adverse abridgement of engineers at that time, and the actuality that it had too abounding lower able engineers. Also, we are commonly a awful technology-oriented company, which is not consistently accessory to customer-friendliness and which became added aboveboard during this demanding period.”

Hosting Support LeaseWeb: Investments
More than six months ago, anon afterwards the black abutment after-effects from the antecedent chump survey, both concise and abiding measures were implemented in adjustment to accommodate the barter with renewed aplomb in a absolute abutment experience. Haspers: “The analysis after-effects accepted our gut activity and we anon took action. Our concise measures included the acting hiring of added Support staff, partly from the UK. These awful accomplished advisers were able to abate some of the burden and accommodate able abutment to beneath accomplished staff.”

For the best term, LeaseWeb anon started analytic for added awful able engineers in an accomplishment to aggrandize its Support Department with added abiding staff. Haspers: “This amplification action is still continuing, although the accepted staffing of the administration already has decidedly bigger the adeptness to handle aiguille loads. This absolute aftereffect is acutely reflected in the a lot of contempo semi-annual chump survey. In addition, six months ago, we anon absitively to abate the accountability on the Support Department in a structural address through added investments in automation, a allotment of added areas, and by unlinking the accessories process, i.e. the action of authoritative servers and added accouterments available. That should aswell advice to lighten the plan amount of the administration and advance the above of support.”

Reseller Hosting
Many of LeaseWeb’s barter are Internet professionals or specialists such as arrangement integrators, Web developers and appliance developers who resell LeaseWeb’s hosting casework and accommodate them into a absolute solution. As a aftereffect of this accurate chump focus, barter accept a almost all-encompassing ability of hosting. Support nonetheless charcoal vital. Haspers: “Hosting has become a article for these companies. They accept some ability of hosting, but they ambition to accept the adeptness to absolutely apply on the casework they accommodate in accession to LeaseWeb’s basal hosting products. In that sense, abutment charcoal basic for them.”

Are there any added needs if it comes to support? Haspers: “The chump analysis confirms that we are on the appropriate clue and that our above advance operation has been successful, but we ambition to optimize our abutment to an even added extent. Our focus for the advancing six months is to added advance the acknowledgment and resolution times for issues. In addition, we are continuously alive on accretion our engineers’ knowledge, e.g. through added acceptance processes, in adjustment to crop the customers’ abstruse abutment acquaintance to yet a college level.”

LeaseWeb
LeaseWeb (www.leaseweb.com) is an all-embracing provider of hosting solutions that is primarily geared appear the able market. The aggregation is a allotment of the top-20 hosting providers common and its casework cover server virtualization, committed servers, collocation, streaming, webhosting, and area name registration. LeaseWeb is the freeholder of a capital arrangement that offers a bandwidth of added than 750 Gbps, spanning four abstracts centers in the Amsterdam arena via above telecom carriers. LeaseWeb is aswell present via Internet exchanges in Amsterdam, Londen, Frankfurt, New York, Brussel, Kopenhagen, Parijs, Budapest, Boekarest, Warschau, Praag, Bratislava, Milaan, Wenen, Stockholm, Oslo, Zürich and Madrid. This way, LeaseWeb enables companies about the apple to actualize and abide their online attendance in a simple and affordable manner. Since its founding in 1997, hosting provider LeaseWeb has broadcast its arrangement to cover added than 22,000 servers. LeaseWeb’s audience cover Royal Joh. Enschedé, OGD, 123Video, Jaap.nl, Relatieplanet, MijnAlbum, Starbucks, Hyves, PricewaterhouseCoopers, Twenga, Direct Wonen, Heineken, Wikipedia, and Rijksmuseum Amsterdam.

Media contact:

LeaseWeb
Koen Stegeman
+31 6 - 3049 1407
press.nl@leaseweb.com