Concentrix Ltd - Concentrix CRM Solution helps CrossCountry Trains Nomination for Customer Service Excellence Award

Store this angel in big sizeConcentrix chump CrossCountry Trains has been nominated for the 2009 National Customer Service Awards.

The nomination, accomplished afterwards a accurate access and alternative process, sees CrossCountry Trains shortlisted in the ‘Contact Centre Team of the Year’ and ‘Customer Services Manager of Year’ categories. The aggregation has aswell been ‘Highly Commended’ in the ‘Complaints Team of the Year Category’.

CrossCountry Trains crosses added of the UK than any added alternation operator. In 2008 they chose Concentrix to advance a new chump casework system. Based on Microsoft Dynamics CRM, Concentrix replaced a bespoke bequest arrangement that was expensive, difficult to use and had astringent limitations.

Concentrix created a CRM-based chump account arrangement tailored accurately to the needs of CrossCountry Trains. Through all-encompassing agreement and customisation of Microsoft Dynamics CRM, the Concentrix band-aid integrates with trackside alternation achievement systems, calculates refunds, speeds up acknowledgment times and lets CrossCountry Train’s agents focus on carrying excellent, personalised account to their customers.

Matt Foster, Customer Service Manager for CrossCountry Trains and appointee for Manager of the Year said “We’re absolutely blessed that the chump account band-aid developed by Concentrix, alternating with the adherence of our agents and added changes we’ve fabricated to our business, has helped CrossCountry Trains through to the finals of two categories at the National Customer Service Awards 2009 and accomplish ‘Highly Commended’ in another.”

John Odell, Senior CRM Consultant at Concentrix commented “Congratulations to Matt and the team. We’ve developed a advantageous and abutting alive accord with CrossCountry Trains throughout their chump account project. From antecedent scoping appropriate through to training and support, CrossCountry Train’s professionalism and ability helped us bear a awful acknowledged solution”.

The winners of the National Customer Service Awards will be appear at an “Oscar’s style” awards black on 9th December 2009.

Background Information

Concentrix is a arch UK absolute chump accord administration (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies access competitiveness, advantage and chump achievement by convalescent business processes, systems and IT.

Concentrix solutions are based on recognised, 'best-of-breed' software products. As able-bodied as accouterment Microsoft Dynamics CRM, Concentrix aswell food Microsoft Dynamics NAV, the Sage 200 suite, Sage CRM, Sage SalesLogix, and FrontRange's GoldMine software. Concentrix has aswell developed a amount of complementary, add-on CRM software modules, and has a committed aggregation of software programmers and developers.

As able-bodied as CRM systems, the aggregation aswell food arch casting hardware, a absolute ambit of support, training, courses, upgrades, admonition and consultancy. In added words, Concentrix provides complete IT solutions: software, accouterments and acknowledging services.

Concentrix is a Microsoft Gold Certified Partner, a absolutely Accredited Sage Business Partner and a FrontRange Premier Partner.

More advice about Microsoft Dynamics CRM is accessible at www.concentrix.co.uk/software/crm/crm-software/microsoft-...

Concentrix is based abreast Loughborough, Leicestershire, UK, has a bounded appointment in the South-West (Bristol) and a digital appointment in axial London.

Concentrix Ltd
20 Granite Way
Mountsorrel
Loughborough
Leicestershire
UK

www.concentrix.co.uk/