serVonic GmbH - serVonic IXI-Call CTI Version 3.0 - The new bearing of Computer Telephony Integration

Olching, 27th August 2008: The new IXI-Call Version 3.0 from serVonic is accessible now: The third affair CTI-solution IXI-Call 3.0 comes up with “Active Contacts“ technology, Microsoft Outlook agenda affiliation and adjustable attendance management. Within a absolutely new advised interface, IXI-Call offers the user an bigger contact-, journal- and task-management and accumulation features.

The “Active Contacts“ technology in IXI-Call 3.0 centers the alarm partner, this agency the contact. The IXI-Call Server links all the contacts it has at its auctioning with advice and accomplishments of altered casework like telephony-, calendar- and claimed presence-management that abundantly acquaint about the availability of a contact. The acceptable redirection book can be enabled by ambience a attendance status. For the accessories of others, e.g. in boss/PA scenarios, calls can be best up and redirections can be set, controlled and deleted, provided that the all-important permissions are given. Active Contacts and multifunctional buttons can be abbreviated logically to any accumulation in two bureaucracy levels. In the cachet monitor, the users can see the availability of their breath contacts at a glance. You see who has called, who is in a buzz conversation, who is active and who does not ambition to be disturbed.

In IXI-Call 3.0, every user is chargeless to accumulation the acquaintance and buttons just as he likes. A acquaintance can be assigned to assorted groups, absolute groups can be addressed. That way, several participants can be abreast at a time, for example. Received and beatific letters are listed by agency of a bulletin history. The burning messaging affection was added by a chastened chat-feature for several participants with autumn possibility. The users administer calls in absence and absent alarm ally with all-encompassing configurable journals and tasks.

The new adaptation of IXI-Call is a real-time accord appliance focused on advice with third affair CTI-integration for companies, which ambition to advance their business processes in communication-intense fields. The client-server band-aid for Microsoft Windows and Office ambiance consists of able modules that acquiesce a abysmal affiliation into the accessible IT-infrastructure on several levels and that are accordant with important approaching technologies. IXI-Call Server 3.0 centrally controls the curve of the CTI-capable devices. It serves for the administering of the users, administration of the permissions and offers aegis by authentication. Here, axial log abstracts and journals are kept and the affiliation of the abstracts bases is realized. Different casework can be chip via a development kit. For the advice with added audience and servers, accurate drivers (Remote TAPI Service Provider) are provided. IXI-Call Clients 3.0 are accessible in two variants: as applicant with Outlook affiliation and as “neutral” variant.

Prices and Availability
IXI-Call 3.0 is accessible now at serVonic and sales partners. The amount depends on the amount of users. For example, the IXI-Call 3.0 authorization for 10 users costs 781 Euro (plus acknowledged VAT, if applicable). Further advice at www.servonic.com

Manufacturer / Contact for Readers’ Inquiries:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany
Phone: +49 8142 4799-0
Fax: +49 8142 479940
E-mail: servonic@servonic.com
www.servonic.com

Press Contact:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany

Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
E-mail: a.huber@servonic.com
www.servonic.com

serVonic, headquartered in Olching abreast Munich, Germany, is a arch architect of software solutions with focus on unified advice with unified messaging and CTI. The articles of serVonic abutment absolute standards like accepted interfaces and accepted hardware; proprietary solutions are avoided. The aggregation strives to accommodate its barter with future-oriented artefact development, with a focus on affiliation in accessible environments. serVonic is accomplice of Dialogic (formerly Eicon Networks), IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.