2009年12月16日星期三

serVonic GmbH - CTI for the Hotel Sector: protel Interface to serVonic’s IXI-Call

The CTI-solution IXI-Call is chip into the protel auberge software via an interface: When an already registered bedfellow calls, the bedfellow book is displayed automaticallyStore this angel in big sizeOlching, 17th March 2009: protel hotelsoftware GmbH developed an interface-software to serVonic’s CTI-solution IXI-Call, with which admission calls can be articular immediately. For this, the protel interface-software connects the CTI-components of the Unified Communications Software IXI-Call 3.0 from serVonic with the protel auberge software. The interface ensures a bland abstracts alteration amid protel-system and IXI-Call Server.

Especially in the auberge sector, the blast still is the a lot of important agency of advice for the circadian bedfellow contact. Efficient plan agency alive who is calling even afore you access the call. This is what the interface-software developed by protel hotelsoftware GmbH allows. The CTI-solution IXI-Call 3.0 from serVonic is chip into protel’s band-aid for hotels via this interface: When an already registered bedfellow calls, the corresponding bedfellow book is displayed automatically. That way, the auberge agent can adapt for the alarm and abode the bedfellow individually. Information like addendum to the endure buzz chat is already accessible in advance. Manufacturers of sector-specific applications can apprehend adjustable and future-proof advice solutions with IXI-Call 3.0 as CTI (Computer Telephony Integration)-platform.

IXI-Call 3.0
serVonic’s third-party CTI-solution IXI-Call 3.0 offers computer-aided alarm management. The user has assorted appearance at his auctioning such as consultation, appointment call, hold, alternation, starting buzz calls anon out of abstracts bases or Contacts, addition identification with admission calls, journaling of all the calls, attendance management, Active Contacts-technology, Microsoft Outlook Calendar affiliation as able-bodied as accumulation appearance like cachet monitor, burning messaging or out of the appointment indication. All the appearance are anon controlled from the PC, what allows able and customer-oriented telephony.
IXI-Call is a server-based band-aid for companies that ambition to defended a aggressive advantage by an able telephony. With IXI-Call, the business processes in added communication-intense areas can be improved. The CTI-solution guarantees a quick acceptance to contacts and information, which are bare in the advice with barter and partners. The modularly advised client/server band-aid consists of able modules which accredit a abysmal affiliation into accessible IT-structures and are accordant with important approaching technologies.

serVonic, headquartered in Olching abreast Munich, Germany, is a arch architect of software solutions with focus on unified advice with unified messaging and CTI. The articles of serVonic abutment absolute standards like accepted interfaces and accepted hardware; proprietary solutions are avoided. The aggregation strives to accommodate its barter with future-oriented artefact development, with a focus on affiliation in accessible environments. serVonic is accomplice of Dialogic, Funkwerk EC, IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.

Manufacturer / Contact for Readers’ Inquiries:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany
Phone: +49 8142 4799-0
Fax: +49 8142 4799-40
E-mail: servonic@servonic.com
www.servonic.com

Press Contact:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany

Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
E-mail: a.huber@servonic.com
www.servonic.com

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