Royal Sundaram - Royal Sundaram receives an addendum of the ISO 9000:2000 acceptance for Claims

"Royal Sundaram has accustomed an addendum of ISO 9000:2000 acceptance for Health and Accident claims for addition year. Alignment of their processes and systems to ISO norms, methodical processes adopted in claims administration and pro-active customer-focused access in absolute chump complaints were active in the addendum of the ISO acceptance for Royal Sundaram.

ISO 9000:2000 requires an alignment to put in abode an able arrangement for ecology a customer’s angle and stipulates that the axial purpose of a above administration arrangement is to ensure that the alignment provides casework that amuse customers. This all-embracing accepted promotes the acceptance of a action access if developing, implementing and convalescent the capability of a above administration system, to enhance chump achievement by affair chump requirements.

The ISO 9000 above administration accepted requires registered companies to admeasurement chump satisfaction. The chump Satisfaction Measurement for ISO 9000 has guidelines on the conduct of a able chump achievement analysis that will aftermath reliable after-effects while accepting connected with the requirements of ISO 9001:2000. Every footfall of the chump achievement altitude action is affiliated to adapted clauses in the ISO 9001:2000 statement.

The analysis of Royal Sundaram’s processes and systems was conducted by Bureau Veritas to ascertain their adherence to ISO all-embracing standards. The aboriginal analysis was conducted in June 2008 and the affidavit was accustomed on July 08. The authority of the acceptance was accountable to the action that Royal Sundaram anesthetized through accurate anniversary surveillance audits after any non-conformities. Following a surveillance analysis in June 09, the certifying anatomy M/s. Bureau Vertitas clearly accepted the addendum and authority of the certification.

A concerted accomplishment to drive efficiencies associated with claims and ensure an able accumulation framework accept been the above drivers to this end. Prompt redressal of claims is the arch disciplinarian of chump satisfaction. Customer achievement is aswell based on affair or beyond customer’s requirements and to accomplish this objective, the business has to be organized to do best what affairs a lot of to customers.

Managing Director, Ajay Bimbhet said, that chump is the key to the success of any Business and maximizing operational ability to accredit able claims solutions was the key to chump satisfaction. He said that alone through barometer chump achievement could one advance acceptable compassionate of a customers’ requirements and how they apperceive your alignment and whether your achievement meets their requirements.

About Royal Sundaram
Royal Sundaram is a collective adventure amid Sundaram Finance and RSA, one of the oldest allowance providers in the world. Royal Sundaram was the aboriginal clandestine non-life allowance aggregation accountant to accomplish in India. Royal Sundaram offers a ambit of avant-garde accepted Insurance articles which includes Motor, Health, Personal Accident, Home and Travel Insurance for alone customers. For Commercial clients, Royal Sundaram offers a advanced ambit of specialised allowance covers in Fire, Marine, Engineering, Liability and Business Interruption risks. Royal Sundaram aswell offers distinctively advised articles to the Small and Medium enterprises and Rural customers. Royal Sundaram currently has over 2.5 actor customers, over 1750 advisers and its articles are broadcast in over 150 cities above India, through Agents, Distribution Partners, Affinities and Brokers.

About Sundaram Finance
Sundaram Finance, an AAA (pronounced Triple A) rated Non-Banking Finance Company, is one of the a lot of admired banking casework companies in India. The Sundaram Finance group’s operations amount Vehicle finance, Home mortgages, Asset management, General Insurance, Business action outsourcing, IT solutions and administration of banking products. Sundaram Finance has a arrangement of over 320 branches above India with over 2,500 employees.

About RSA
With about 300 year heritage, RSA is one of the world’s arch bunch quoted allowance groups. RSA writes business in over 130 countries, with above operations in UK, Scandinavia, Canada, Ireland, Asia and the Middle East and Latin America. Focusing on accepted insurance, RSA’s net accounting exceptional was GBP 6.5 bn, with backbone of over 22,000 employees, worldwide, as on 31st December 2008.

For added information:
Dhruba Jyoti Ghosh
Royal Sundaram
dj.ghosh@royalsundaram.in
www.royalsundaram.in
Mobile: +91 98409 56272

Royal Sundaram is a collective adventure amid Sundaram Finance and RSA, one of the oldest allowance providers in the world. Royal Sundaram was the aboriginal clandestine non-life allowance aggregation accountant to accomplish in India. Royal Sundaram offers a ambit of avant-garde accepted Insurance articles which includes Motor, Health, Personal Accident, Home and Travel Insurance for alone customers. For Commercial clients, Royal Sundaram offers a advanced ambit of specialised allowance covers in Fire, Marine, Engineering, Liability and Business Interruption risks. Royal Sundaram aswell offers distinctively advised articles to the Small and Medium enterprises and Rural customers. Royal Sundaram currently has over 2.5 actor customers, over 1750 advisers and its articles are broadcast in over 150 cities above India, through Agents, Distribution Partners, Affinities and Brokers.

Royal Sundaram Alliance Insurance Company Limited
Sundaram Towers 45 & 46, Whites Road, Chennai 600 014
Tel:91-44-28517387 / 91-44-42227373