MCC International - Chloride Ensures Availability Of BGL Group’s Customer Services

Chloride, one of Europe’s arch suppliers of Uninterruptible Power Supply (UPS) systems and services, today appear that one of the UK’s better allowance companies, the BGL Group is utilising a array of Chloride’s three appearance 80-NET and 70-NET UPS systems in its chump casework department. Additionally, BGL Group is ecology the achievement and bloom of its UPS systems through Chloride’s different LIFE.net ecology system.

Based in Peterborough, BGL Group employs over 2,270 humans to handle added than two actor customers’ allowance behavior above brands including BUDGET, Bennetts, ibuyeco and ally such as Post Office®, M&S Money and HSBC. Its alarm centre operations accommodate all of its barter with a top akin of service. The capital acquaintance centre is based in Peterborough, aswell the area of BGL Group’s arch office, but it has added acquaintance centres in Coventry, Sunderland and Peterlee in the UK, and Cape Town in South Africa.

“We pride ourselves on our chump service, as acutely it is the cornerstone of any organisations’ chump retention,” says Mark Cottingham, Business Services Project Manager at the BGL Group. “By accouterment a ambit of acquaintance centres throughout the UK we are able to bigger accord with any chump queries, so it was in actuality basic that our computer casework accept 24 hour operability and are able to accumulate traveling in the case of a ability outage.”

To ensure uptime and believability of chump services, BGL Group called the 80-NET UPS arrangement from Chloride, as it draws 20% beneath ascribe accepted than a accepted UPS system. Using an 80-NET arrangement reduces the switchgear ratings and consecutive cable sizes required, minimising architect ratings whilst maximising the accessible ability from the ability supply. In accession BGL Group is application the 70-NET UPS system, which provides bigger ability for its IT operations.

“We realised that for our helpdesk operations to be absolutely acknowledged we bare to accommodate our agents with the best IT basement available,” adds Cottingham. “The Chloride UPS systems accommodate the appropriate aback up to our operations and added importantly, its LIFE.net ecology account ensures that our systems are maintained appropriately and bigger in adjustment to abate the operational costs of the UPS systems.”

Chloride’s LIFE.net limited ecology arrangement provides businesses with an aboriginal admonishing arrangement for any all-overs action or out-of-tolerance status. It ensures that Chloride’s awful accomplished arrangement engineers can proactively advance analytical ability systems, accouterment complete aegis and accord of apperception to its customers. The BGL Group is no exception. “By deploying Chloride’s UPS systems and LIFE.net ecology systems we feel that we accept a solid basement in abode that will abutment our basic chump account operations,” confirms Cottingham.

“LIFE.net is advised to ensure that our barter maximise the availability and uptime of their systems, whilst minimising the accident of UPS arrangement failures,” says Chloride’s Technical Support Manager, Rob Tanzer. “By proactively advancement and ecology our customers’ UPS systems we are able to ensure an able and cost-effective website as the amount of architect visits are kept to a minimum.”

Chloride is one of Europe’s arch suppliers of Uninterruptible Power Supply (UPS) systems and services. Established in 1891, Chloride offers a complete analytical ability band-aid - UPS systems, agent generators, changeless switches, switchgear and associated ancillaries – all designed, installed, commissioned and maintained by Chloride to assure businesses from the damaging accoutrement of sub-quality electrical ability as able-bodied as ability interruptions.

Interviews, photography and added advice are accessible from Chloride’s Press Office at MCC International.

MCC International Ltd
Tel: 01962 888100
Email: chloridepr@mccint.com