IT Enabled Services Alliance (ITESA) - Unique Partnership Brings Emotional Intelligence to Call Centers

New York, November 25, 2009 - ITESA and EQ Leader (ITESA-EQL) appear the aboriginal affiliation focused on developing affecting intelligence for the alarm centermost industry. While IQ is essential, Emotional Intelligence (EQ) ability just be the key to unlocking added abeyant for above performance, lower abrasion and operational performance. The affiliation brings calm the aboriginal scientifically accurate admeasurement for brilliant performers, with proprietary apprenticeship techniques to administer and abound emotionally able administration teams and chump account representative.

The ITESA EQ Leader aggregation accept calm over fifty (50) years of ability in alarm centermost ability and accomplishment with psychology. Pointing to several acknowledged Emotional Intelligence implementations, assuming affecting results, they accredit to American Express, Prudential Insurance and the US Air Force, area after-effects accept approved that individuals with college Emotional Quotient array accomplish bigger leaders, and communicators. Furthermore, college EQ array announce that they individuals can bigger handle all kinds of accent added bigger and efficiently, appropriately authoritative acquirement blueprint go college with every casual day.

Keith Fiveson, the CEO and President of ITESA says "The ITESA-EQ Leader aggregation brings a accurate amusing science and automated attitude access into the alarm centermost to appulse profitability. We accompany knowledge, guides and accurate alignment to advance animal potential" He aswell added that "this affiliation acknowledges the research, which has begin that operations that breed college EQ accept lower agents abrasion and accomplish college revenue"

Dana C. Ackley, Ph.D. – the EQ Leader President, is accustomed above the apple for his ability in developing accomplished EQ skills. He said, "Focusing on EQ provides alarm centers with the adventitious to break some of its a lot of afflictive and cher problems. It is a new arena for them which can accommodate the aggressive bend that all alarm centers seek. The adventitious to accomplice with ITESA, a continued time accustomed name in the alarm centermost industry, provides us with burning ability in the problems that alarm centers face.”

About ITESA (www.itesa.com): ITESA, based in New York City, consults with alarm centermost and BPO audience to break problems, abduction profit, brand, aggrandize and optimize alarm centermost operations globally. Their audience are in the clandestine and accessible area and today abounding of the Fortune 500 organizations are analytic advanced to abduction costs and accomplish revenues. Keith Fiveson said "this affiliation enables us to now arch the all-around outsourcing gap, with actionable accoutrement that accentuate the charge for advice and affiliation in the alarm centermost space.

About EQ-Leader (www.eqleader.net): Dana C. Ackley PhD, is the architect of EQ-Leader, an controlling administration apprenticeship tool, appear by MHS. It utilizes the Emotional Intelligence framework based on the EQ-i model. The company, based in Roanoke, Virginia, offers a affairs manual, an controlling appraisal process, abundant adorning planning process, contest for anniversary of the fifteen abilities abstinent by the EQ-i*, and added abstracts for coaching.

For added advice on Emotional Intelligence for Call Centers:
Contact Person: Keith Fiveson, President/CEO
Company Name: IT Enabled Services Alliance, Inc. (ITESA)
Voice Phone Number: 1-212-463-0043
FAX Number: 1-917-338-2729

Contact Person: Dana C. Ackley, President
Company Name: EQ Leader, Inc.
Voice Phone Number: 1-540-815-1927
Email Address:dana.ackley@eqleader.net
* EQ-i is a absorb of MHS