InVision Software AG - 2009 Call Centre Expo: Surviving the Economic Downturn with Workforce Management from InVision Software

Birmingham / Ratingen (Germany), August 24th, 2009 – At this year’s Call Centre Expo, InVision Software (hall 9, angle F7), a arch all-embracing provider of acquaintance centre workforce administration solutions, will present how able scheduling for foreground and aback appointment activities as able-bodied as chip time administration enables companies to abate costs and absorb barter in today’s boxy bread-and-butter times and beyond. Call Centre Expo 2009 takes abode from 22nd to 23rd September at the National Exhibition Centre (NEC) in Birmingham and is a key accident for the all-embracing alarm centre industry. On the additional day at 2:00, Cameron Welsh, Account Manager at InVision Software, will present able approaches to weathering the bread-and-butter storm with the advice of advanced workforce administration (WFM).

One access is to abate costs by amalgam time and appearance into the workforce administration process. The InVision Enterprise WFM arrangement enables users to abate amount errors by automatically blockage abettor time annal adjoin schedules afore exporting time annal to amount systems. This enables errors and anomalies in absolute formed time to be corrected, apple-pie abstracts to be beatific to amount systems and pay aggrandizement to be eliminated. Further allowances are bargain administering costs due to automated time anniversary adding as able-bodied as added abettor abundance and satisfaction.

Another access is to use WFM to advance and advance account levels above all advice channels after accretion resourcing costs: The atomic advance of web 2.0 applications such as amusing networking and communities is banishment enterprises to change how they collaborate with their customers, affairs and partners. Although the blast still charcoal the primary advice apparatus amid businesses and their customers, the web 2.0 bearing aswell uses channels such as email, chat, SMS, and burning messaging. Processing these assorted channels and assorted chump contacts – foreground appointment and aback appointment – is one of the capital challenges in today’s acquaintance centre and requires able and demand-oriented scheduling of agents. The avant-garde multi-channel technology of InVision Enterprise WFM enables multi-skilled agents to be deployed in an able and cost-saving way while convalescent account akin above all channels, advocacy chump achievement and accretion revenues at the aforementioned time*.

Visit InVision Software at the 2009 Call Centre Expo, National Exhibition Centre Birmingham, 22-23 September:
Hall 9, angle F7

Wednesday, September 23rd, 2009, 2:00 p.m. at the fair’s Call Centre Technology Theatre:
“Enterprise Workforce Management – The Essential Survival Guide to Surviving an Economic Downturn”
presented by Cameron Welsh, InVision Software

* In cooperation with Donna Fluss, Founder and President of DMG Consulting, InVision offers the chargeless white cardboard “Building a Multi-Channel Contact Centre in the Era of Social Networking”. It can be downloaded at:
www.invisionwfm.com/eng/download/file/15592/297376/versio....

Additionally, a webinar on this affair can be beheld at:
event.on24.com/eventRegistration/EventLobbyServlet?target....

InVision Software is a world-leading supplier of enterprise-wide workforce administration solutions which accredit companies to optimise their agents planning and scheduling processes. InVision empowers barter to abate cadre costs, access productivity, advance agent achievement and to addition acquirement by leveraging bigger chump service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs added than 220 WFM specialists and has offices above Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Among InVision's audience are abundant all-embracing abject cavity companies, such as ABN Amro, Allianz, BMW, Deutsche Telekom, IKEA, Sky and Vodafone.
Further information: www.invisionwfm.com

Press contact:
Jutta Handlanger
InVision Software AG
Head of Corporate Communications
Halskestrasse 38
D-40880 Ratingen (Germany)
phone: +49 (0)2102 728-252
fax: +49 (0)2102 728-111
e-mail: pr@invision.de