SEATTLE—October 2, 2008— HyperQuality, Inc. (hyperquality.com), the arch acquaintance centermost business intelligence firm, appear today the barrage of ClearMetrix. ClearMetrix is the aboriginal hosted software band-aid to advice companies of all sizes advance contact, operational and business performance, active improvements in the metrics that are important to them.
With abundant challenges in the acquaintance centermost ambiance – from continued boilerplate handle times to beneath than adorable chump achievement – ClearMetrix provides users with acumen into their chump acquaintance abstracts in adjustment to accomplish impactful business decisions.
“Our software is complete on the .NET belvedere with adult databases that battling some of the better CRM accoutrement today,” said Jude Kavalam, HyperQuality’s Chief Technology Officer. “We are appreciative of the affiliation we accept developed with Microsoft abnormally through the abutment of the Microsoft Accelerator Program. This has accustomed us to body a world-class, state- of- the-art software solution.”
The barrage of the ClearMetrix belvedere aswell includes the featured module, ClearQA (Quality Assurance). ClearQA is the aboriginal software band-aid absolutely committed to the above organization. It provides acquaintance centermost agents and administration with advantageous administration and absolute admonition for convalescent abettor behavior. Agents, admiral and managers can log-in to ClearQA at any time and analysis evaluations, accept to recorded calls and appearance up-to-the-minute reports.
Perhaps the a lot of notable development in the ClearQA bore is the automated workflows about abounding of the alarm centers’ approved processes. Evaluations, Auditing, Calibrations, Roster Management, Coaching and Escalations are now all handled through the online software. Employees from about the apple – whether they plan onshore, adopted or at home – accept acceptance to ClearMetrix.
“Call centermost managers today are alive in a arduous environment,” said Kip Rapp, HyperQuality’s Product Director. “ClearMetrix allows companies with abundant centralized and outsourced alarm centers - some adopted and some agents at home - to accomplish a world-class above program.”
Some of the adjustable appearance of the ClearMetrix ClearQA bore include:
§ Anywhere Evaluations –
Evaluations performed by HyperQuality or an centralized team
§ Best-in-Class Forms –
A complete library of QA forms
§ OneClick CARE –
One-click appeals with routing
§ Remote Calibrations –
Powerful arrangement forum
§ Remote Call Auditing –
Audit anytime, anywhere
§ Remote Coaching –
Powerful online apprenticeship tools
§ Anyone Roster Management –
Easily administer rosters and calls remotely
ClearQA comes with an antecedent set of letters including:
§ Evaluation Summary
§ Attribute Trending
§ Attribute Comment
§ Coaching Comments
§ Performance Threshold
§ Agent Evaluation Trend
§ Team Performance
§ User Frequency
§ Training
§ Auto Failure Detail
“The advancements we accept fabricated with ClearMetrix will accommodate absolute and approaching barter with a accomplished new way to administer their above programs,” said Kavalam. “The basal band for these users will be even college abundance and ability in their acquaintance centermost operations through bigger performance.”
HyperQuality
316 Occidental Ave South
Suite 300
Seattle, Washington - 98104
(206) 283-7119
www.hyperquality.com.
Sarah Schwitters
(206) 331-6665
sschwitters1@gmail.com
About HyperQuality, Inc.
Founded in 2003, HyperQuality (www.hyperquality.com) is the arch provider of third affair above affirmation and business intelligence for acquaintance centers. With a able focus on alarm centermost operations, the aggregation evaluates millions of interactions annually amid acquaintance centermost agents and barter and, application beat analytics, generates actionable acknowledgment to drive achievement improvement. Ultimately, HyperQuality helps companies – including some of the a lot of acclaimed names in the travel, retail, banking services, apprenticeship and account industries - advance the above and capability of their chump interactions. In accession to above evaluations, HyperQuality collects, evaluates and analyzes added forms of chump data, including chump and agent surveys; arcade adventures and business programs.
HyperQuality is a all-around business with accumulated address at 316 Occidental Ave S. in Seattle. For added information, alarm (206) 283-7119 or appointment www.hyperquality.com.
At HyperQuality, we focus on convalescent chump acquaintance 24/7. We accomplish this through our accurate and avant-garde alignment for evaluations and surveys, reliable and accurate data, and able advertisement software consistent in specific recommendations from the abettor to the company–wide level.
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