2009年12月16日星期三

Giunti Labs - UK banking casework institutions act to anticipate acquiescence failures, application adaptable learning

A above bank’s £6.3m accomplished in April 2006, afterward delinquency in its administration of allotment trades in two firms, has prompted one of the UK’s above banking casework institutions to use a atypical access – via adaptable achievement abutment delivered to its staff’s PDAs and BlackBerrys - to accommodate ‘nuggets’ of authoritative and compliance-based advice as able-bodied as key acquirements credibility accompanying to abstracts protection.

The adaptable accumulation arrangement that is authoritative this accessible is supplied by arch acquirements and adaptable agreeable administration technology provider, Giunti Labs. The agreeable is accepting authored and developed for deployment by Eukleia Training Limited, a specialist provider of acquiescence training casework for the banking casework sector; while the learners’ analysis after-effects - alternate by Giunti Labs’s adaptable acquirements belvedere - are accepting beatific and monitored by the institution’s acquirements and aptitude administration system, provided by accomplice Cornerstone OnDemand.

Angus Turpin, managing administrator of Giunti Labs UK, explained that three key issues accept prompted this approach:
•Many organisations in the banking casework area – conspicuously retail banks - assets all of their arrangement capacity, during alive hours, for business operations. This leaves no accommodation on the arrangement for the basic e-learning programmes that are bare to accumulate agents abreast with authoritative and acquiescence issues.
•In adjustment to anticipate unauthorised acceptance to arcane information, Financial Services Authority (FSA) regulations alternating with case regulations, prohibit agents from application Bluetooth or added wireless networks with their laptops. Consequently, abounding agents in the banking casework area await on BlackBerrys in adjustment to forward and accept email.
•Since so abundant of their alive activity is spent accomplishing their jobs beneath acute pressure, agents in the banking casework area rarely accept time to absorb even 40 account of ‘downtime’ alive through an e-learning programme.

“Consequently the befalling for, and adeptness to, backpack out e-learning in alive hours, application the organisation’s network, is acutely limited,” Turpin said.

“The acknowledgment – at atomic to three capacity aural this above UK banking casework academy – is to advance acquiescence and abstracts aegis accompanying acquirements materials, with accompanying tests; again accomplish those accessible to agents via a amount of adaptable acquirements options.

“While agents don’t accept the time to absorb on a 40 minute e-learning course, they can calmly acquisition time to crop the advance in, say, ten minute chunks via their mobile. A added advantage of this arrangement – which, of course, takes up none of their employer’s arrangement bandwidth – is that any changes in regulations will absorb altering alone one bore rather than an absolute course.

“Mobile and acceptable e-learning are commutual formats,” he continued. “There is a actual absolute charge to bear the core, basal facts to time-pressured professionals and a adaptable accessory is an ideal way to accomplish this – even if it doesn’t absolutely alter the charge for added all-embracing learning.”

The adaptable acquirements abstracts can cover video – if the user’s adaptable accessory supports video – and achieve with a alternation of assorted best questions. The user’s answers are recorded and uploaded in absolute time to the Giunti Labs’ server, for closing alteration to the banking casework institution’s aptitude administration system.

“The analysis answers can be apparent in absolute time,” said Turpin, “but a lot of of our audience amend the users’ after-effects every 12 or 24 hours.

“These analysis after-effects are an adumbration that agents accept accustomed training and that there is an adumbrated akin of compassionate which is a allotment of the training and adequacy requirement. The FSA angle this positively.”

Turpin appear that a amount of added banking casework institutions, including banks based in Germany and France, are aswell in discussions with Giunti Labs about adopting a agnate adjustment to ensure their staff’s acquiescence with the sector’s acknowledged requirements.

“We accept that this adaptable acquirements access will account added industries too,” said Turpin. “Any industry in which administration accept a amount of limited workers who charge to accept acceptance to key information, such as bloom and assurance advice or artefact updates, could use this achievement abutment arrangement to accomplished effect.”

End

Giunti Labs UK Ltd
Abraxus House, 17A Princes Road,
Richmond-upon-Thames, TW10 6DQ, United Kingdom
Tel +44 (0)20 8819 2653; Web www.giuntilabs.com
Further advice from:
Angus Turpin, Giunti Labs, +44 (0)20 8819 2653, a.turpin@giuntilabs.com
Minna Leikas, Giunti Labs, +39 3474435167, m.leikas@giuntilabs.com

PR contact: Bob Little, Bob Little Press & PR, 23 Sherwood Avenue, St Albans, Herts, Al4 9QJ, UK +44 (0)1727 860405, bob.little@boblittlepr.com

About Giunti Labs
Giunti is different in the all-embracing publishing industry.
In 1497, Giunti publishers and typographers in Florence, calm with others in Venice, began avant-garde book manufacturing. Over the years Giunti has complete a 'historical catalogue' of huge ambit and brands such as Giunti Labs. Giunti Labs, which has its all-around address in Italy and offices in London (UK), Frankfurt (Germany), Lund (Sweden), Boston (US), as able-bodied as Sydney and Perth (Australia), provides a advanced ambit of solutions, in acknowledgment to any content, acquirements and ability administration need, covering:
•Content assembly
•Technological solutions for content, acquirements & ability administration
•Delivery solutions for adaptable & wireless
•Consulting and able casework
In 2008, Giunti Labs acquired the HarvestRoad Hive agenda athenaeum system, which manages any anatomy of agreeable acclimated in online learning, accumulated training and ability administration initiatives. HarvestRoad Hive can interface with about any ERP, Learning or Course Management System and is already chip with several frequently acclimated advance administration systems, assembly and agreeable accumulation tools.

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