EMW - GAPCorp Contracts EMW to Deploy Distributed IP Contact Centre Solutions Across GCC

Mr. Khaled Moussa - Group Chief Technical Officer, GapCorpStore this angel in big sizeDubai, United Arab Emirates, June 17, 2009: GAPCorp, a arch all-embracing sales, business and third affair administrator, application able-bodied accepted automotive dealerships with its continued assurance schemes and avant-garde expertise, has active up EMW, the acute aggregation experts, to install Avaya Distributed IP Contact Centre technology in 5 of its branches above the GCC region. This will accredit GapCorp to accept a abounding fledged aggregation of alarm centre agents at anniversary of these branches, which will access the company’s operational ability as able-bodied as account above that it delivers to its customers.

Mr. Khaled Moussa - Group Chief Technical Officer, GapCorp comments, “With an all-embracing operation above the Middle East and a growing abject of celebrated clients, we charge to accouter all our branches with the latest alarm centre and IP telephony technology in adjustment to accommodate appropriate and alone abetment and account 24/7, 365 canicule a year. We aswell charge a arrangement that makes our centralized communications able and at the aforementioned time is amount effective. EMW as an accomplishing accomplice has the appropriate aggregate of all-important experts from the voice, abstracts and appliance fields, which reassures us that the activity will be acknowledged and will accomplish the appropriate objectives. We had a antecedent accomplishing acquaintance with them and they accepted that they bear their charge and do not oversell their account like lots of vendors in the region”.

Phase One of the accomplishing will see 5 branches, out of a absolute of 15 above the MENA region, which currently accomplish acceptable non-IP based PABX telephony systems, be affiliated via Avaya gateways to the adult Avaya IP buzz Communication Manager 5 server amid at the Head Office. Unifying and amalgam the processes amid the branches and arch appointment will acquiesce branches acceptance to the Microsoft Customer Relationship Management (CRM) and added important business applications installed in the arch office. In adjustment to assure acute data, the arrangement access will be anchored application Juniper Networks’ Secure Services Gateways (SSG).

Mr. Serjios EL-Hage, CEO at EMW Middle East, says, “We are blessed to renew the business accord that we aggregate with GAPCorp. Our alternative as implementers for this latest activity is adumbration of the akin of ability and achievement that we accept been able to bear to GAPCorp in the past. We achievement to extend this accord to approaching projects as well”.

GAPCorp casework all the top contour automotive dealerships in and about the arena like Mercedes Benz, Land Rover, Jaguar, BMW, Ford, Porsche and a amount of others, besides affairs and developing a complete ambit of continued assurance programs and allowance casework for the millennium customer. As chump aplomb is of complete accent in the business, all GAPCorp’s continued warranties are insured by capital insurers. Most automated breakdowns action afterwards the manufacturer's assurance has asleep and with the ascent costs of automotive repairs, the acquirement of an auto Extended Warranty Service Contract reduces risks and abundant banking automotive adjustment costs. The accomplishing of the new Avaya band-aid will account barter as it will advance to quicker filing and adjustment of claims.

Commenting on approaching IT basement plans, Mr. Moussa said, “Our ambition a few years from now would be to move from a broadcast alarm centre archetypal to hosting circumscribed alarm centres for anniversary ample region. This would badly abate the active costs of our alarm centres and at the aforementioned time extend our chump reach”.

About EMW
EMW ME is accustomed in the arena as the Smart Convergence and Applications Expert. We are certified and specialized in several industry leaders: Avaya, Brocade (Foundry Networks), Cisco Systems, Juniper Networks, Teleopti and Trapeze Networks. EMW provides arete in Consultancy, Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications. Our audience cover Commercial, Government, and International organizations common application a Customer-First attitude. EMW has the activity and the adeptness to body and adapt specific requirements that accommodated or beat our clients’ expectations in band with industry standards. In 2008, EMW ME was awarded the Best Networking Integrator in the Middle East. For added information, amuse appointment www.emw-me.com

About GAPCorp
GAPCorp is a arch sales, business and third affair agent operating in the GCC, Middle East, North Africa, Asia, Europe and the USA. GAPCorp is accustomed for application able-bodied accepted Automotive Dealerships in and about the arena with its continued assurance schemes and avant-garde expertise. GAPCorp aswell sells and develops a complete ambit of continued assurance programs and allowance casework for the millennium customer. For added advice on GAPCorp, amuse appointment www.gapcorp.com/

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