Mr. Sabir K.V., IT Manager, Cupola TeleservicesStore this angel in big sizeDubai, United Arab Emirates, June 23, 2009: Cupola Teleservices (CTS), the arch provider of outsourced acquaintance centre casework in the Middle East, has active a arrangement with EMW, the acute aggregation experts, to advancement its absolute Avaya based Call Centre belvedere to a college version. The arrangement aswell includes a three year aliment and abutment clause. The advancement will advice advance all-embracing arrangement achievement and believability and ensure bigger chump accord administration (CRM) casework to CTS customers.
Mr. Sabir K.V., IT Manager, Cupola Teleservices comments, “Operational back 1999, CTS about invented the abstraction of outsourced acquaintance centre casework in the Middle East region. With a technology basement that supports over 1,000 seats, CTS has developed rapidly over the years due to the growing acceptance of companies outsourcing their alarm centre requirements. CTS is awful focused on abiding technology accessory to advice accommodated its business objectives and chump requirements. We crop a lot of pride in our advanced technology and infrastructure. We are blessed to affirm our mutually amiable affiliation with EMW which has helped to attain our goals over the endure brace of years. The accepted accomplishing will essentially access the amount and account accumulation to our customers.”
CTS’ Core Voice Network is powered by the industry arch vendors like Avaya, Cisco and HP. This arch bend technology supports able skill-based alarm routing, alternate articulation acknowledgment and CTI. The aggregation currently operates an Avaya VOIP arrangement based on the S8500 media server and Communication Manager CM 3.0. The arrangement will be upgraded to the Avaya S8730 media server in affiliation with Avaya Communication Manager 5.0 with abounding redundancy, amount acclimation and software upgrades. The allowances cover a added able top accommodation alarm processor and added accumulator capabilities. With 99.999% believability and redundancy, the S8730 Media Server enables awful reliable solutions over IP and the scalable architectonics provides absolute advance options. It aswell allows for custom based applications, which will accredit CTS’ centralized software aggregation to advance tailored CRM applications to clothing every client’s audible charge and attack requirements.
On the best of EMW as a accomplice for activity accomplishing maintenance, Mr. Sabir mentioned that about-face about time, reputation, believability of EMW’s Avaya certified engineers, activity costing and recommended technology band-aid were chief factors in traveling ahead.
Mr. Serjios EL-Hage, CEO at EMW Middle East, says, “It is a amount of abundant pride for EMW that Cupola, the arch and a lot of adopted Call Centre/ BPO casework provider in the arena has absitively to arrangement our aggregation to advancement and abutment its alarm centre network. Voice and Data basement is the a lot of mission analytical aspect of CTS’ business and through our ability we aim to bear optimum arrangement achievement and aught downtime”.
CTS today is the adopted Contact Centre accomplice for a ample amount for bunch ‘Blue Chip’ corporations and Fortune 500 companies including one of the world’s better PC makers and a celebrated ball and ticketing analysis of a arch Master Developer in UAE. CTS employs over 600 agents from 21 countries administering business affairs in added than 13 languages on a 24/7 time anatomy aural 5 altered time zones.
About EMW
EMW ME is accustomed in the arena as the Smart Convergence and Applications Expert. We are certified and specialized in several industry leaders: Avaya, Brocade (Foundry Networks), Cisco Systems, Juniper Networks, Teleopti and Trapeze Networks. EMW provides arete in Consultancy, Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications. Our audience cover Commercial, Government, and International organizations common application a Customer-First attitude. EMW has the activity and the adeptness to body and adapt specific requirements that accommodated or beat our clients’ expectations in band with industry standards. In 2008, EMW ME was awarded the Best Networking Integrator in the Middle East. For added information, amuse appointment www.emw-me.com
About Cupola Teleservices (CTS)
CTS is a UAE based aggregation alms top above outsourced acquaintance centre casework to both bounded and International clients. Operating out of its new apple chic ability in Dubai Outsource Zone (DOZ), CTS has a assorted accumulation of agents who are able of alms casework in English, Arabic, French, Persian, Hindi/Urdu, Tamil, Tagalog, Russian etc. Its casework cover chump affliction support, business planning, bazaar analysis and surveys, adversity recovery, database management, abstracts processing, profiling and segmentation, accident management, sales advance bearing and qualification, affair adjustment generation, internet based solutions, adjustment demography and processing, bushing acclaim agenda applications and IT support.
The company’s technology and accompaniment of the art ability accomplish it the premiere Contact Centre in the region. For added advice on CTS, amuse appointment www.ctsdubuai.ae
Media Contact:
Mr. Colin Saldanha
PR Consultant
OAK Consulting
Email: colin@oakconsulting.biz
Tel: +971506400762
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