Empiria Group - Customer Experience Management key to continued appellation chump loyalty

2nd Optimising Customer Experience Forum, RomeStore this angel in big sizeThe arch CE appointment will be captivated in Rome from September 29 to October 1.

The a lot of acknowledged companies common accept one affair in common. They body all of their processes with their barter in mind. They all allotment the belief, that a aggregation can alone be acknowledged if it has loyal and annoyed customers. Customer acquaintance administration is the cardinal access to carrying a connected and planned chump acquaintance through all channels.

Over 100 chief CE practitioners from the USA, Europe, Asia and Australia will accommodated in Rome, from 29 September to 1 October for the arch CE accident in Europe: 2nd Optimising Customer Experience Forum. The accident is organised by the Empiria Group.

During 3 days, the accident will band up some of the worlds hottest brands such as Starbucks, Lloyds TSB, Zappos.com, T-Mobile, O2, Allstate, Virgin Atlantic, Aggreko, HP and more.

Senior practitioners from these companies will allotment their adventures with Process redesign, Cultural change, Experience consistency, the business amount of CEM, altitude of Loyalty, Promoter Activation and targeting.

The third day of the appointment will cover two paralell Industry Think Tank sessions – one for Financial Services and one for Telecoms.

Conference speakers include:
Pablo Azar, AVP Marketing Strategy, Measurement and Insights, Allstate Insurance (USA)
Paul Laughlin, Head of Customer Insight, Lloyds TSB Insurance (UK)
Diana Robino, EMEA Cards Service Quality Director, Citigroup (Spain)
Karen Ganschow, Director of Relationship Marketing, Telstra Consumer and Channels (Australia)
Jennifer Ames-Karreman, Customer Care Project Manager, Starbucks (USA)
Craig Lee, Customer Relationship Program Manager, Emirates Airlines (UAE)
Kathy Haley, Formerly Royal Bank of Canada, currently VP Marketing, Post Canada Corp (CAN)
Richard Stollery (TBC), Senior Director of Loyalty, LEGO Company (UK)
and abounding more...

PR Contact: Gabriel Meixner
Empiria Group
Farska 4
94901 Nitra
Slovakia

Telephone: +421 376 969 211
Fax: +421 376 969 280
gabriel.meixner@empiriagroup.eu
www.cemforum.com

About Empiria Group:
At Empiria Group we focus on accouterment our audience with upper-scale B2B events, conferences, workshops and meetings. We plan anon with leaders from several industry sectors to ensure that the agreeable of our contest consistently fits the specific needs of our customers.

Our aggregation consists of accomplished professionals from the appointment and contest industry. We are committed to actualize the best platforms for a aesthetic and alarming discussion. Besides abundant networking opportunities and absolute organisation, we aim to bear the best acquirements exprience to all participants.
We understand, that alone absolute activity acquaintance and a focused atmosphere can aerate the amount of any business gathering.