Empiria Group - 2nd Annual Optimising Customer Experience, Rome, 29 & 30 September

2nd Annual Optimising Customer Experience, RomeStore this angel in big sizeDeveloping a programmatic access to carrying experiences, which arouse assurance and about-face barter into advocates.

The Empiria Group is appreciative to announce, that the 2nd Annual Optimising Customer Experience appointment will crop abode on 29th and 30th September in Rome.

This accident will accompany calm over 100 CEM professionals from the USA, Europe, Asia and Australia. During two days, participants will accept different insights and admonition on best practices from some of the worlds a lot of most beat chump administration practitioners.

Continue to www.empiriagroup.eu/cemforum for added advice on speakers.

Speakers include: Allstate Insurance (USA), OCBC Bank (Singapore), LEGO (UK), Telstra (AUS), Dialog Telekom (Sri Lanka), Aggreko Plc (UK), T-Mobile International (GER), Citibank (Spain), Continental Airlines (USA), Aggreko Plc (UK), Orange (UK), O2 (UK), Emirates Airlines (UAE) and abounding more...

The aim of this accident is to accredit participants to attending above their industries and get afflatus from the hottest brands on how to design, bear and admeasurement chump experience.

The capital capacity of the accident will be:
- How to focus the accomplished aggregation on chump experience?
- Moving from acceptable chump account to added circuitous CEM
- Developing a acclimatized access to CEM with acutely authentic roles and responsibilities
- Outlining an chip access to accomplish a multi-channel and cross-channel CE
- Redesigning metrics to advance loyalty, not alone satisfaction
- Delivering a connected branded acquaintance above all touch-points
- How to architecture and admeasurement adventures about the accurate chump needs, interests & wants?
- Developing a cross-functional access to convalescent online acquaintance and usability

PR Contact: Gabriel Meixner
Empiria Group
Farska 4
94901 Nitra
Slovakia

Telephone: +421 376 969 211
Fax: +421 376 969 280
gabriel.meixner@empiriagroup.eu
www.empiriagroup.eu

About Empiria Group:
At Empiria Group we focus on accouterment our audience with upper-scale B2B events, conferences, workshops and meetings. We plan anon with leaders from several industry sectors to ensure that the agreeable of our contest consistently fits the specific needs of our customers.
Our aggregation consists of accomplished professionals from the appointment and contest industry. We are committed to actualize the best platforms for a aesthetic and alarming discussion. Besides abundant networking opportunities and absolute organisation, we aim to bear the best acquirements exprience to all participants.
We understand, that alone absolute activity acquaintance and a focused atmosphere can aerate the amount of any business gathering.