2009年12月16日星期三

CTI Group - CTI Group Announces Successful Deployment of a Full Service Contact Center Solution BroadSoft’s Newly Acquired M6 Platform

Store this angel in big sizeINDIANAPOLIS, IN - October 6, 2008 CTI Group, a all-around baton in the development of wireless and VoIP applications, appear today the acknowledged affiliation of CTI Group and the BroadSoft® M6 Communication Applications Server artefact line. This affiliation allows for the development of an all-in-one acquaintance centermost solution, to cover affection enhancements such as alarm recording and ACD reporting. This affiliation enables M6 barter to bound advance appearance that accredit them to address to a broader abject of vertical customers.

Reaching abounding interoperability and acceptance with the BroadSoft M6 appliance beforehand this year, CTI Group’s applications are demography the VoIP bazaar by storm, assuming success in vertical-based applications. CTI Group’s products, SmartRecord IP for alarm recording and emPulse for ACD reporting, is web-based VoIP software that abetment companies in managing their workforce by accouterment web-based telecommunications ecology tools.

Benefits of this affiliation to the Service Provider

• Enhanced affection sets that aftereffect in alternating acquirement and added ARPU: Solutions that action top amount to end-user barter and adds apparent acquirement opportunities to the account provider.
• Minimal basic and operational expenditures: Solutions are offered on a success- abject appraisement archetypal and accredit account providers to buy what they can sell, while aspersing any upfront investment.
• Lowering barriers in businesses brief to VoIP: By alms account bales to address to a ample abject of vertical sectors, in baby and ample businesses alike, companies are able to accept added appearance commonly not offered with VoIP.
• Technology enabled scalability: CTI Group solutions action adaptability to accredit axial administer options for broadcast workforce and multi-location facilities.

“In adjustment to aggrandize our account alms and accommodate a customized band-aid to our customers, we accomplished out to our M6 belvedere adumbrative for added alarm centermost tools. We bare a added able-bodied ACD band-aid and they appropriate CTI Group. CTI Group’s ACD advertisement band-aid has aggregate we need. It was seamlessly chip and came complete with simple administering tools, tagging, cataloging, commenting and archival. The ACD advertisement apparatus gave our barter what they appropriate to adviser and administer their workforce, with in actuality no bounded limitations. The band-aid was absolutely what we needed. CTI Group even helped audience and advertise the articles to our customers.” said Juan Carlos Canto, CFO, Nexogy, a accessory of LD Telecom, Inc.

“After advertent that CTI Group had auspiciously developed alarm recording and ACD advertisement applications, we accustomed the befalling to accordingly advance and actualize the all-in-one acquaintance centermost band-aid that our barter are seeking. We are admiring with the aftereffect of our affiliation as our acquaintance centermost band-aid supports assorted protocols and attracts growing businesses with a “pay as you grow” aesthetics and bound upfront investment. Our accord with CTI Group has led to the quick deployment of several customers.” said Sara Hughes, Sr. Director Product Marketing, BroadSoft, Inc.

CTI Group (Holdings) Inc. is an all-embracing provider of cyberbanking balance management, VoIP and adaptable telephony applications. CTI Group’s artefact suites action a abounding arrangement of solutions from alarm recording and alarm accounting to e-billing and analytics. CTI Group’s articles are acclimated by some of the top account providers and above corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an across appointment in London and addition in Blackburn. For added information, amuse appointment CTI Group’s website at www.ctigroup.com.

Katie Kiser
CTI Group (Holdings) Inc
333 North Alabama Street,
Indianapolis, IN 46204-1767
317.262.4687
kkiser@ctigroup.com
www.ctigroup.com

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