Competence Call Center - Competence Call Center receives appropriate cost for the e-health activity e-card Serviceline

CCC receives appropriate cost for the e-health projekt e-card ServicelineStore this angel in big sizeAustrian Direct Marketing Association Board awards appropriate cost for the better alarm centermost activity in Austria

CCC wins appropriate cost for the showpiece e-card project, the Austrian Health Card. It is the scope, aggravation and the different chat account that prompted the Board associates of the Austrian Direct Marketing Association ( www.dmvoe.at ), decidedly accurate by the Chairman Michael Straberger (CEO Publicis) and by Jürgen Menedetter (CEO ORF GIS), to present the "largest Call Center Outsourcing Project in Austria", the e-card Serviceline with a appropriate prize. “Call centermost business about consistently runs abaft bankrupt doors and it accordingly lacks attendance for this important field. The appropriate cost shall analyze this accurate admeasurement and become an allurement to accompany such accomplishments to centermost stage,” says the ADMA Chairman about the distinction.

The accomplishments to this anniversary is the beat role Austria has taken with the addition of the e-card in healthcare. In addition, the e-card activity was Austria’s better alarm centermost outsourcing activity in 2005. 8 actor patients and about 12,000 amusing allowance doctors are provided with able abetment by the highly-trained CCC agents in Vienna and Linz on the e-card account line. “A different project, not alone in advertence to the all-encompassing training of advisers and the awful circuitous abstruse conditions, but a lot of of all a archetypal of a abutting accord with the accessible and a absolute account for all Austrians,” emphasises CCC CEO Thomas Kloibhofer.

The appropriate cost for the e-card activity was awarded at the arresting Columbus Award Ceremony on 20th April beneath the media spotlight and about 400 guests from the advertisement business in the Vienna MuseumsQuartier.

Maria Rauch-Kallat, Federal Minister for Health and Women: “The e-card Serviceline, which has been alive to acknowledgment inquiries from all insured patients and all amusing aegis ally back December 2004, was a cogent success agency in the addition of the bloom card. I am admiring that we accept won a admired for this account with CCC. I congratulate the CCC aggregation and the committed advisers of the e-card Serviceline for the outstanding plan in the aboriginal year and attending advanced to a acknowledged 2006.”

Dr. Erich Laminger, Chairman of the Board of the Main Association of Austrian Social Security Institutions: “We are assertive that all Austrians are in acceptable easily with our accomplice CCC for e-card issues. I would like to acknowledge the team, who in actuality deserve this prize, for the outstanding collaboration.”

Ursula Weisman MA, Manager of Sozialversicherungs-Chipkarten Betriebs- und Errichtungsgesellschaft: “The e-card brings a addition to addition of the Austrian accessible casework with its action as a aborigine card. The abstruse ability was altogether angled off with the chump account of the e-card Serviceline. The CCC team’s alarm centermost acquaintance gave us optimal abutment in accomplishing and roll-out. Together, we gave our best in adjustment to serve all Austrians and all Social Insurance doctors optimally, both technically and communicatively.”

DI Volker Schörghofer, Deputy General Director, Main Association of Austrian Social Security Institutions: “The abstracts on the e-card are impressive. We accept beatific out 8.5 actor e-cards for insured patients and their dependants and apprehend an estimated 400,000 to 700,000 new issues per year due to loss, theft, name changes or births. The e-card replaces about 42 actor bloom vouchers per year. The e-card Serviceline aggregation proves its ‘competence’ in every call. Together we see to it that doctors and patients get optimum care."

Press contact:
Claudia Gabler
Competence Call Center
Berlin – Linz – Vienna – Zurich
Tel +43 1 811 22 7776
Mail claudia.gabler@yourccc.com
www.yourccc.com