Business Oriented Software Solutions, Inc. - Atlanta based Enterprise IT Solutions Provider BOSS Solutions called by AAA Carolinas as their Help Desk Support Solution

Business Oriented Software SolutionsStore this angel in big sizeOCTOBER 16, 2009 , ATLANTA, GA— AAA Carolinas, alms a advanced arrangement services, afresh boarded on a adventure with Atlanta based Enterprise IT solutions provider BOSS . With over 30 offices advance above both North and South Carolina, advancement about 100% availability of all workstations and software applications plays a actual analytical role in ensuring business chain and bland operations.

The primary action of the AAA Help Desk Support aggregation is to ensure 24x7 acceptance to their business systems, which requires a advice board artefact to abetment them in the process. Improving the speed, efficiency, and achievement of the Help Desk Support aggregation was a above objective.

After a abundant appraisal of assorted advice board abutment solutions and tools, AAA Carolinas called BOSSAssist, an online advice board band-aid from Business Oriented Software Solutions, Inc. Built on the industry-acclaimed Microsoft® .NET® framework, BOSSAssist encompasses the latest technology while application the artlessness in its user interface, aeronautics and all-embracing account – key appearance that ensure technology is apprenticed by business needs and not the added way around.

BOSSAssist is the advice board abutment basic of DiagWin Enterprise, an Enterprise Systems Management apparatus that goes above just workstation inventory. It incorporates software distribution, application management, software authorization management, alternate limited control, reporting, and asset tracking all of which can be accessed from a individual console. BOSSAssist end-users accept a Web interface that can be accessed from any computer on the Internet application a defended login ID and password. In the words of Mark Daeth, Network Support Manager for AAA Carolinas, “The web interface helps humans to accumulate clue of their admission cachet online and saves time on calling the advice board abutment every time.” This affection increases abundance of the advice board agents back they no best accept blast calls allurement for cachet updates.

BOSSAssist goes above approved out-of-the-box software. The simple yet able BOSSAssist has a artisan interface that provides the advice board abutment aggregation with complete advice about the admission alternating with the workstation account advice and added arrangement administration tools. To ensure complete chump satisfaction, the artefact development aggregation at BOSS formed with the AAA Carolinas IT aggregation to accept their specific requirements for a advice board abutment solution. One such claim was the adeptness to forward advance updates to the end users by e-mail with adapted addendum that had been provided by the technicians. Going a footfall ahead, BOSS aswell provided AAA Carolinas the adeptness to adapt the argument and agreeable of the e-mails to be sent. This saves their technicians a lot of time as they do not accept to bethink to forward cachet updates to their end-users. In accomplishing such requirements, Suri Anantharama says, “The mission of BOSS is to accommodate action IT solutions to barter and not just products.”

BOSSAssist aswell gave the advice board abutment aggregation the adeptness to avenue the agitation tickets to the adapted technicians after the charge for any animal intervention. A customizable rules engine gives the administrators the abandon to actualize as abounding rules as they require. The alert acquisition of agitation tickets and burning e-mail notifications ensures no tickets blooper through the cracks.

Daeth credits the abstruse agents from BOSS, Suri Anantharama and Anup Ravindranath, with a acknowledged implementation. According to Daeth, “We ambition to edger out the vendors who try to do business for their claimed needs. BOSS formed with us as partners. Anup and Suri delivered a advice board abutment band-aid that was customized to clothing our requirements exactly.”

With such a acknowledged implementation, Daeth added, “A lot of added AAA clubs use Track IT but we feel BOSSAssist does a bigger job.”

AAA describes some of the key allowances of accommodating with BOSS:

•Direct acceptance to the aggregation that develops these products. Since a lot of of their plan occurs in-house, AAA could annihilate any average contacts.
•An centralized software development aggregation that listens to the barter and provides the answers.
•Customization of the artefact to bear what the chump wants and not banishment the chump to crop what it is given.

Anup Ravindranath, a BOSS abstruse architect said, “For abounding years, I accept relied on AAA to accommodate me with the all-important abutment if I drive my car. Today, it gives me pride to be able to abutment them and advice drive their business added efficiently.”

About BOSS
Business Oriented Software Solutions, Inc. (BOSS) is a all-around basement administration close specializing in IT lifecycle management, absolute asset management, arrangement services, software solutions, and abstruse support. Our ability is optimizing enterprises but our 18-carat affair is you, the customer. By alert to you, BOSS action solutions accredit you to advantage your basement management, business processes, and all-embracing performance. BOSS exceeds your expectations by accouterment industry expertise, software customization and a arch abutment advice desk.

About AAA Carolinas
AAA Motor Clubs are one of the a lot of apparent casting names in the world. AAA Carolinas, a not-for-profit association organization, was founded in 1922. With over 30 locations in the Carolinas and a associates of over 1.4 actor AAA Carolinas is one of the industry leaders in accouterment automotive services. Members aswell accept at their command a civic arrangement committed to confined them and 43 actor added motorists through added than 1,000 offices in the United States and Canada. From affairs a car, to financing, insurance, maintenance, trip-planning and emergency roadside abetment AAA Carolinas has you covered.

Media Contact:
Suri Anantharama, PMP
(678) 684-1221
Suriya (at) boss-solutions (dot) com
www.boss-solutions.com

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Business Oriented Software Solutions, Inc. (BOSS) is a all-around basement administration close specializing in IT lifecycle management, absolute asset management, arrangement services, software solutions, and abstruse support.

Business Oriented Software Solutions, Inc.
160 Technology Parkway
Norcross, GA 30092