ANDTEK - Unified Communications: Increase acquirement with next bearing software - ANDTEK integrates amiable casework on a individual platform

Munich/Hallbergmoos, September 15 – The unified communications specialist ANDTEK GmbH has appear its latest software absolution 4 of its accepted band-aid with college performance, bigger scalability and bright account application the web 2.0 interface. All apprehensible business processes can now be agitated out even added calmly to abate advice costs and access revenue. Different affectionate of functions like e.g. encrypted articulation recording or database acceptance via IP phones are chip on a individual and adjustable Linux belvedere and appropriately accommodate added accuracy apropos the IP and telecommunications infrastructure.

As one of the few specialists of unified communications solutions the Munich-based ANDTEK GmbH has chip assorted added casework on one individual platform. With the new software adaptation 4 of ANDTEK’s unified communications accepted band-aid the belvedere is even added adjustable and the user can accept the unified communications band-aid accepting acceptable for a advanced ambit of requirements. Everything is managed on one belvedere - from Click-to-Dial to CTI desktop up to Attendant Consoles.

With ANDTEK’s band-aid the casework are installed aural a abbreviate time and aliment is bargain to a minimum. With the new software adaptation 4 the ambiance runs added bigger application a Web 2.0 based agent interface.

The accepted adaptation is based on a Red Hat Linux operating system. Beside an even college achievement this provides a appreciably greater ambit of accurate server platforms.

With the applications belvedere companies can optimize their business needs and administer their communications arrangement even added efficiently, because casework and advice channels are chip into absolute business applications like e.g. Microsoft Office environments or Customer Relationship Management tools.

ANDTEK’s artefact portfolio for the accumulated advice via phone, browser, adaptable accessory or computer contains four altered modules anniversary including value-added services.

In the acreage of Mobile Communication the unified communications software supports a advanced ambit of smartphones like BlackBerrys and iPhones for multi-vendor deployments. Regarding business advice via adaptable phones the user can accept defended acceptance to business abstracts at any time anywhere.

Voice Recording permits the user to almanac IP-based blast calls even during the conversation. Especially for alarm centermost environments there are beat appearance like bashful ecology and whispering available. The recorded conversations are encrypted, adequate of abetment by signatures and appropriately accurately compliant. This band-aid is absolute for businesses with top aegis needs like banks, insurers, acquaintance centers and emergency services.

Solutions for Advanced Services and Applications cover CRM casework for telephony environments, buzz lock services, surveillance functions, accumulated database integration, added manager/assistant and attendance casework or even emergency area paging and crisis conferencing.

With CTI (Computer Telephone Integration) users can affix their buzz with the computer and bite anon from the desktop (Outlook, Word, Messenger, etc.). Using the beat adaptation of ANDTEK's CTI software delivers awful scalable accessory consoles even for globally operating organizations.

For argument archetype amuse appointment www.fuchs-pressedienst.de.

ANDTEK GmbH, founded in the year 2000, is specialized in able and custom-built unified communications applications and added account services. The solutions developed and implemented by ANDTEK abutment companies of all areas of business in convalescent advice processes and accessible up avant-garde possibilities to use the IP telephony like for archetype articulation recording, attendance casework or aegis applications. Among added things ANDTEK's IP communications solutions are absolute for accounts companies, accessible service, bloom care, trade, industry and judiciary.

Further Information:

ANDTEK GmbH
Roland Russwurm
Am Soeldnermoos 17
85399 Hallbergmoos
Phone: +49 811 95 94 960
Fax: +49 811 95 94 676
press@andtek.com
www.andtek.com

Press Relations:

Fuchs Pressedienst und Partner, Journalisten PartG
Franz Xaver Fuchs
Narzissenstr. 3 b
86343 Königsbrunn
Phone: +49 8231 609 35 36
Fax: +49 8231 609 35 37
info@fuchs-pressedienst.de
www.fuchs-pressedienst.de