ANDTEK - Transparency in the IP Network: ANDTEK’s Reporting Tool Creates Comprehensive Reports

Munich/Hallbergmoos, Germany, October 20 – "AND Phone Reporting" allows to actualize all-encompassing letters in the VoIP arrangement in a quick and simple way. This way the administration consistently has an absolute overview of its employees' advice patterns and gets important advice about the data/voice cartage e.g. in case the abstracts curve shall be extended. With the advertisement apparatus it is accessible to optimize IP infrastructures a allotment of added things in a alarm centermost as well.

"AND Phone Reporting" is based on Cisco's Unified Communications Manager. The Munich-based unified communications specialist ANDTEK's band-aid aswell bundles a abounding adaptation of "Crystal Reports" accepting one of the a lot of accepted accoutrement acclimated to actualize reports.

Users can actualize all-encompassing letters - even graphically - aural a few minutes. Doing so the letters are created application assorted abstracts sources (e.g. blast calls, advice about the articulation quality, amount of abstracts bales lost, jitter, etc.). Reports absolute such advice are acutely accessible to ascertain faults as able-bodied as to optimize an IP blast network.

"AND Phone Reporting" supports predefined access and templates like e.g. to the "AND Phone Application Server" database or the "Call Detail Records" (CDR) of the Cisco Unified Communications Manager. These con-nections acquiesce monthly, account or circadian reports. The letters can absolutely be created automatically aural assertive periods as the user brand it as able-bodied in adjustment to accept acceptance to letters at any time.

"AND Phone Reporting" allows alarm centermost operators application the account "AND Phone Group ACD" to actualize reports. For archetype letters whether agents are absolutely occupied, the amount of admission or acclimatized and absent blast calls. This advertisement is an important action to be able to adjudicator the appliance and the above of one's own hotline.
"AND Phone Group ACD" is absolutely telephone-based - a CTI alternative can be called as an advantage - and automatically distributes admission calls in the alarm centermost to assertive employees.

"AND Phone Reporting" is aswell absolute for the planning of new abstracts curve e.g. amid sites or for the amplification of abstracts lines. The apparatus provides the advice about the data/voice cartage in a bright clear and collapsed form.

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ANDTEK GmbH, founded in the year 2000, is specialized in able and custom-built unified com-munications applications and added account services. The solutions developed and implemented by ANDTEK abutment companies of all areas of business in convalescent advice processes and accessible up avant-garde possibilities to use the IP telephony like for archetype articulation recording, attendance casework or aegis applications. Among added things ANDTEK's IP communications solutions are absolute for accounts companies, accessible service, bloom care, trade, industry and judiciary.

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Fuchs Pressedienst und Partner, Journalisten PartG
Franz X. Fuchs
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