Velocity Integrations Software, Inc. is the provider of the VI Service Desk; a Lotus Notes Help Desk solution. All the appearance appropriate to run a acknowledged Help Desk are absolute in a awful automatic and ataxia chargeless operating environment. The VI Service Desk is an acutely scalable band-aid with a acute cost-benefit arrangement for baby to ample businesses.
The VI Service Desk is acutely simple to install, with beneath than 1 hour of set up time required. We feel that a lot of of your accomplishing time should be spent optimizing your business rules and Help Desk workflow, not managing your Help Desk application. Our account is acutely pro-active, and a being is consistently accessible to bound abode your needs.
With the absolution of Version 3.0 this November of 2005; Velocity Integrations will be able-bodied positioned for connected growth, while at the aforementioned time accretion its casework and artefact capabilities.
Features of the VI Service Desk and Enhancements for 3.0
Ticket Logging capabilities via Email, Manual Submittal, End User Self Help Portal on Web and Notes Client.
Hardware and Software Asset Management – with Automatic Polling Tool.
Ad-Hoc Reporting that provides the user with a adjustable set of accoutrement and belief to accomplish around any blazon of report. Version 3.0 will accommodate the adeptness to consign letters to an Excel architecture for added portability and flexibility.
Knowledge Base Management for both Analysts and End Users.
Comprehensive Work History, Audit Trails and notification capabilities.
Fully chip SLA and Escalation Rules to auto-notify and accredit the able resources. Version 3.0 will accommodate the adeptness to forward out time breach based notifications, to ensure that issues are resolved.
Managed assignment appointment for account tickets. Version 3.0 will added enhance assignment appointment capabilities by accouterment templates that can be generated to auto-assign tasks for a account admission based on a botheration or account category.
Velocity Integrations Software is aflame about the approaching and extending its casework to an anytime abate all-around community.
Velocity Integrations Software, Inc.
1809 5th Avenue
Troy, New York 12180
contact@velocityintegrations.com
For added advice +1 518 720 3020
