serVonic GmbH - IXI-Operator - New Software from serVonic for Operators

In the high allotment of the IXI-Operator screen, the addition advice is displayed followed by advice about the anted alarm partner. Calls can be transferred by mouse-click or keystrokeStore this angel in big sizeOlching, 30th November 2007: The unified messaging- and CTI-manufacturer serVonic now offers the new IXI-Operator software. As Windows-based switchboard, the IXI-Operator allows a able administering and alignment of admission calls. A acutely advised interface with all the accordant information, able seek options as able-bodied as an able chain administration about-face the PC-workstation into a able and able switchboard. “With the server-based IXI-Operator, a simple yet able accepted band-aid for switchboards is accessible now, which can be chip in absolute structures and operated via the PC,“ says Jochen Klein, CEO of serVonic GmbH. “The abettor can be activated as stand-alone solution. For companies that already plan with our CTI-solution IXI-Call, the IXI-Operator offers a advantageous achievement of the circadian alarm management.”

The IXI-Operator software is structured acutely and simply. An interface that can be handled allegedly allows appointment calls anon in a able and competent way – after putting a lot of accomplishment in training. Incoming calls are managed in a cat-and-mouse account automatically. The adumbration of addition abstracts and cat-and-mouse time acquiesce an simple call- and priority-management. The corresponding alarm is acclimatized by mouse-click or keystroke. Extensions, names and descriptions can be searched via an automatically activated seek field. When the capital alarm accomplice is found, the calls can be transferred either “with announcement” or “blind”. If the accomplice is not available, a notification can be beatific by e-mail.
The centralized users can be administered in the IXI-Operator anon or can be taken over from a third-party arrangement like Active Directory or by CSV-import from the PBX. Caller identification is chip as well. IXI-Operator can be operated with accepted PBX’s, e.g. from Alcatel, Cisco, innovaphone or Siemens. The alteration appearance of the PBX are controlled anon from the IXI-Operator by agency of TAPI.

Prices and Availability
The IXI-Operator is now accessible at serVonic for prices alpha at 3450 € (plus acknowledged VAT, if applicable). The prices depend on the amount of addendum curve as able-bodied as the amount of agents.
You can acquisition added advice at www.servonic.com

Manufacturer / Contact for Readers’ Inquiries:
serVonic GmbH
Ilzweg 7
82140 Olching
GERMANY
Phone: +49 8142 4799-0
Fax: +49 8142 479940
E-mail: servonic@servonic.com
www.servonic.com

Press Contact:
serVonic GmbH
Ilzweg 7
82140 Olching
GERMANY
Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
E-mail: a.huber@servonic.com
www.servonic.com

serVonic, headquartered in Olching abreast Munich, Germany, is a arch architect of software solutions with focus on unified advice with unified messaging and CTI. The articles of serVonic abutment absolute standards like accepted interfaces and accepted hardware; proprietary solutions are avoided. The aggregation strives to accommodate its barter with future-oriented artefact development, with a focus on affiliation in accessible environments. serVonic is accomplice of Dialogic (formerly Eicon Networks), IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.

Astellia - Astellia monitors adaptable networks in South America

Astellia is extending its activities in South America. Since alpha of 2008, Astellia has won two capital new Customers in this area: one in Chile and one in Colombia.

A ample Operator in Chile appointed Astellia beforehand this year to analysis its GSM and UMTS (3G) network.
The Astellia band-aid is accordant and complements the Operator’s centralized tools. It gives the operational enhancement aggregation a complete account of customers’ behaviour and of the arrangement QoS.
Our Customer mainly appreciates the actuality that a individual non-intrusive and vendor-independent band-aid provides adrift statistics and advice per handset type. With it, he can adviser the amount and the acceptance arrangement alike.

Astellia has been apprenticed by addition bank one Operator in Colombia to accomplish an analysis of its GSM network. The Operator wishes to archetype and analysis the behaviour of its arrangement afterwards a bandy to a new accessories architect due to NGN migration.
After giving a snapshot of the arrangement and carrying a abundant troubleshooting report, Astellia makes recommendations on how to added optimise and advance arrangement performance.

Astellia will anon be accommodating in 2 exhibitions in South America. Meet our experts there! Please mark your calendars:
- AmericasCom - 9-10 September 2008 - Rio de Janeiro, Brazil
- FutureCom - 27-30 October 2008 – Sao Paulo, Brazil

About Astellia
With able acquaintance in the telecom action and connected in-the-field involvement, Astellia helps added than 130 adaptable operators and accessories manufacturers in added than 70 countries to aerate the achievement of their networks and action an optimum above of account (QoS) to their subscribers.
Astellia band-aid covers GSM/GPRS/UMTS technologies from radio acceptance allotment to amount networks. Astellia provides simple acceptance to a absolute set of absolute Key Performance Indicators and enables operators’ teams to anticipation and, therefore, abatement arrangement disturbance. This, in turn, increases acquirement (infrastructure optimization, roamers’ capture, subscriber adherence etc.).
Astellia offers not alone solutions but aswell casework like arrangement audits and optimization, training, etc.

Astellia
ZA du Plessis - CS 27241 - 35772 Vern sur Seiche cedex - FRANCE
Isabelle REINBOLD - Communication Manager
Tel.: +33 (0)2 99 04 80 60
i.reinbold@astellia.com