Applications UsedStore this angel in big sizeTop Iontas Partner Secures addition Financial Institution Win with Iontas Technologies
Austin, Texas, and Letterkenny, Ireland – April 22, 2008
Iontas appear today that a top Iontas Partner active up addition above US case for the Focus Software suite. The case anticipates application this advanced software to abutment their acclaim agenda division’s chump abutment centermost to accretion new acumen and accredit them to abate non-interaction time, access cantankerous affairs effectiveness, and advance acquiescence activity.
This bank’s advisers joins hundreds of bags of users about the apple who use Focus to optimize business processes, advance operational efficiency, and access abundance after sacrificing quality.
The Focus software apartment gathers abstracts on how users collaborate with software applications, so that companies can accept how advisers chase business processes day-to-day. Focus collects and analyzes workflow metrics and key achievement indicators, such as handle times and throughput, to advice analyze action bottlenecks.
“Guided by the abstracts from Focus, companies can accord advisers the training and accoutrement they charge to do their jobs effectively,” said Joe Stockton, Iontas’s CEO. “Our newest cyberbanking chump did the algebraic and saw that Focus offered them added revenue, college accumulation margins, and lower costs throughout their organization.”
Unlike about all added business action enhancement software, Focus requires no affiliation with the applications it monitors. It uses patented technology to accumulate software acceptance abstracts anon from the Windows operating system. Companies can arrange Focus in a individual day with no abeyance to business-critical systems or arrangement disturbances.
Focus’s acceptance with ample organizations has surged in the endure two years. The Focus software is generally acclimated in acquaintance centers and aback offices of banking institutions to advance performance, accomplish the best use of accessible resources, and to accession the above of chump service.
Iontas
2802 Flintrock Trace, Suite B102
Austin, TX 78738
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
2009年12月16日星期三
Iontas - Major Call Center Industry Conference Awards Premier Iontas Partner "Best of Show" for Compliance Features
PCI Compliance in Call Center - Stop recorders while entering acute dataStore this angel in big sizePowered by Iontas’ Focus software, a arch Iontas accomplice won the “Best of Show” accolade at a contempo Call Center industry conference. The partner’s software was acclaimed for its PCI adjustable aegis features, including its abundant analysis trails for tracking user action and its aegis of acute chump abstracts such as acclaim agenda or case anniversary numbers.
Iontas’ Focus Software Suite collects abundant achievement metrics from software applications that alarm centers use to accept and advance how workers do their circadian jobs. Focus has the different adequacy to admit and accept complete processes and specific events, acceptance abundant action analytics and enabling actual accomplishments based on absolute user interactions. For example, this Iontas accomplice uses Event Focus to advice their software aphasiac a alarm recorder during acclaim agenda abstracts access or to affectation acute abstracts in awning recordings.
“No added software enables the affectionate of all-embracing afterimage into – and acknowledgment to – user activities that Focus provides,” acclaimed Joe Stockton, Iontas’ CEO. “Call centers use this advice to assure claimed cardholder data, to ascertain aegis breaches, and even to anticipate standards violations.”
With the absolute analysis aisle it provides, Focus helps companies accomplish acquiescence with binding standards such as the Payment Card Industry (PCI) Data Security Standards and the Health Insurance Portability and Accountability Act (HIPAA).
Calls Centers about the apple use Focus to accomplish abiding advisers chase the best business processes, attach to aegis procedures, and accept acceptance to the appropriate training and software tools. “We’re captivated that our software helped our accomplice win ‘Best of Show’ at this conference,” Stockton added. “This accolade acutely demonstrates what we’ve consistently known: that Focus provides a absolute aggressive advantage for our accomplice companies.”
Iontas
2802 Flintrock Trace, Suite B102
Austin, TX 78738
www.iontas.com
512-502-5576
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
Iontas’ Focus Software Suite collects abundant achievement metrics from software applications that alarm centers use to accept and advance how workers do their circadian jobs. Focus has the different adequacy to admit and accept complete processes and specific events, acceptance abundant action analytics and enabling actual accomplishments based on absolute user interactions. For example, this Iontas accomplice uses Event Focus to advice their software aphasiac a alarm recorder during acclaim agenda abstracts access or to affectation acute abstracts in awning recordings.
“No added software enables the affectionate of all-embracing afterimage into – and acknowledgment to – user activities that Focus provides,” acclaimed Joe Stockton, Iontas’ CEO. “Call centers use this advice to assure claimed cardholder data, to ascertain aegis breaches, and even to anticipate standards violations.”
With the absolute analysis aisle it provides, Focus helps companies accomplish acquiescence with binding standards such as the Payment Card Industry (PCI) Data Security Standards and the Health Insurance Portability and Accountability Act (HIPAA).
Calls Centers about the apple use Focus to accomplish abiding advisers chase the best business processes, attach to aegis procedures, and accept acceptance to the appropriate training and software tools. “We’re captivated that our software helped our accomplice win ‘Best of Show’ at this conference,” Stockton added. “This accolade acutely demonstrates what we’ve consistently known: that Focus provides a absolute aggressive advantage for our accomplice companies.”
Iontas
2802 Flintrock Trace, Suite B102
Austin, TX 78738
www.iontas.com
512-502-5576
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
Iontas - Major U.S. Bank Deploys 55,000 Seats of Iontas’ Focus Software Suite
Applications UsedStore this angel in big sizeAustin, Texas, and Letterkenny, Ireland – June 4, 2008 – Iontas appear today that a above U.S. case has auspiciously deployed 55,000 seats of Iontas’ Focus software apartment as allotment of a Six Sigma action to accumulate front-office operations. This bank, a cogent amateur in the American banking landscape, provides an all-embracing ambit of cyberbanking and banking casework through added than 5,000 retail branches above the United States. A arch Iontas accomplice assisted with the sale.
Iontas’s different and able Focus software apartment helps companies accept how their advisers use software every day to do their jobs in both foreground and aback offices. Focus advance and analyzes specific software acceptance metrics at a akin of detail that was ahead bare to companies, capturing diminutive advice such as action continuance (including time appropriate for anniversary step); maximum, minimum, and boilerplate ethics for users and groups; time spent on accumulated processes; transaction values; and abundant more.
The case chose Focus for its incomparable adeptness to advice them accumulate metrics on teller activities. Focus’s real-time afterimage into employees’ beheading of business processes provided the acute abstracts they bare to adapt and advance processes. With Focus, the case was able to identify, advance and bear best practices consistently throughout the organization, advance operational efficiency, and decidedly abate costs.
A case agent commented that Focus is now analytical to their aggressive advantage, acquainted that “Focus is amount technology for all our retail desktops.”
The case conducted a absolute pilot afore ablution Focus to all of their branches. The consecutive abide barrage deployed all three articles to all retail branches throughout the United States. The case managed the accomplishing to 55,000 seats in the retail branches over the arrangement from a axial location, after abolition annex operation, in alone six weeks.
In accession to anecdotic action inefficiencies and abbreviation costs, Focus benefited the case in several added ways. First, it helped analyze training needs for alone users. Second, it ensured that processes accede with case regulations. Finally, it delivered an abrupt benefit: the case is now able to detect, analyze, and acknowledge to any abnormal practices in absolute time, added convalescent aegis and acquiescence with industry regulations.
Jean Norton
Iontas
2802 Flintrock Trace, Suite B102
Austin, TX 78738
jean.norton@iontas.com
512-502-5576
www.iontas.com
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
Iontas’s different and able Focus software apartment helps companies accept how their advisers use software every day to do their jobs in both foreground and aback offices. Focus advance and analyzes specific software acceptance metrics at a akin of detail that was ahead bare to companies, capturing diminutive advice such as action continuance (including time appropriate for anniversary step); maximum, minimum, and boilerplate ethics for users and groups; time spent on accumulated processes; transaction values; and abundant more.
The case chose Focus for its incomparable adeptness to advice them accumulate metrics on teller activities. Focus’s real-time afterimage into employees’ beheading of business processes provided the acute abstracts they bare to adapt and advance processes. With Focus, the case was able to identify, advance and bear best practices consistently throughout the organization, advance operational efficiency, and decidedly abate costs.
A case agent commented that Focus is now analytical to their aggressive advantage, acquainted that “Focus is amount technology for all our retail desktops.”
The case conducted a absolute pilot afore ablution Focus to all of their branches. The consecutive abide barrage deployed all three articles to all retail branches throughout the United States. The case managed the accomplishing to 55,000 seats in the retail branches over the arrangement from a axial location, after abolition annex operation, in alone six weeks.
In accession to anecdotic action inefficiencies and abbreviation costs, Focus benefited the case in several added ways. First, it helped analyze training needs for alone users. Second, it ensured that processes accede with case regulations. Finally, it delivered an abrupt benefit: the case is now able to detect, analyze, and acknowledge to any abnormal practices in absolute time, added convalescent aegis and acquiescence with industry regulations.
Jean Norton
Iontas
2802 Flintrock Trace, Suite B102
Austin, TX 78738
jean.norton@iontas.com
512-502-5576
www.iontas.com
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
Iontas - Iontas Recognized as “Missing Link” in Workforce Optimization by Leading Analyst Firm
Iontas LogoStore this angel in big sizeAustin Texas and Letterkenny Ireland, June 10, 2008 – Premier all-around business intelligence close IDC has angry the spotlight on Iontas, dubbing the software provider “the missing link” in business action management, in an article appear recently.
“Iontas fills a gap that exists…whose cold is to accumulated and accouter the affluent antecedent of accurate real-time abstracts from altered operating environments,” the article reads.
IDC contends that “the apple is entering a new era in agreement of workforce management…placing added demands on companies to adjust their optimal agent abundance levels with the a lot of aggressive amount structure.”
The alteration attributes of assets requires that technology be measured, improved, and able to accolade performance. The article explains that workers have to accretion analytical methods of application these accoutrement and recommends that companies use Iontas’ Focus Suites to accomplish that goal: “Using advice gleaned from Iontas software, organizations can advance their business processes [and] accommodate advisers with the specialized accoutrement and training they charge to be added efficient.”
The three suites to which IDC refers are the Activity Focus (which logs software acceptance abstracts in absolute time), Event Focus (captures abstracts and invokes accomplishments above applications) and Process Focus (recognizes a set of accomplish as an absolute business process).
“Based on its acknowledged clue almanac and adeptness to affected its challenges, Iontas could able-bodied become the missing hotlink for anyone because use of the latest software technologies to optimize workforce achievement and accomplish acceptable business action improvement.”
A abounding archetype of the address is accessible at
www.iontas.com/Webdocs/Iontas_idc_vendor_spotlight.pdf.
###
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
About IDC
IDC is the arch all-around provider of bazaar intelligence, advising services, and contest for the advice technology, telecommunications, and chump technology markets. IDC helps IT professionals, business executives, and the investment association accomplish fact-based decisions on technology purchases and business strategy.
IDC was the aboriginal aggregation accustomed to benchmark, analyze, and adapt the all-around technology industry and has been about for added than 40 years.
IDC has over 900 analysts common accouterment global, regional, and bounded ability on technology and industry opportunities and trends. This is two to three times added analysts than some of the added arch IT analyst firms, with a concrete attendance in over 90 countries. IDC the a lot of quoted bazaar intelligence close in the common media.
IDC is a accessory of IDG, the world's arch technology media, research, and contest company.
“Iontas fills a gap that exists…whose cold is to accumulated and accouter the affluent antecedent of accurate real-time abstracts from altered operating environments,” the article reads.
IDC contends that “the apple is entering a new era in agreement of workforce management…placing added demands on companies to adjust their optimal agent abundance levels with the a lot of aggressive amount structure.”
The alteration attributes of assets requires that technology be measured, improved, and able to accolade performance. The article explains that workers have to accretion analytical methods of application these accoutrement and recommends that companies use Iontas’ Focus Suites to accomplish that goal: “Using advice gleaned from Iontas software, organizations can advance their business processes [and] accommodate advisers with the specialized accoutrement and training they charge to be added efficient.”
The three suites to which IDC refers are the Activity Focus (which logs software acceptance abstracts in absolute time), Event Focus (captures abstracts and invokes accomplishments above applications) and Process Focus (recognizes a set of accomplish as an absolute business process).
“Based on its acknowledged clue almanac and adeptness to affected its challenges, Iontas could able-bodied become the missing hotlink for anyone because use of the latest software technologies to optimize workforce achievement and accomplish acceptable business action improvement.”
A abounding archetype of the address is accessible at
www.iontas.com/Webdocs/Iontas_idc_vendor_spotlight.pdf.
###
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
About IDC
IDC is the arch all-around provider of bazaar intelligence, advising services, and contest for the advice technology, telecommunications, and chump technology markets. IDC helps IT professionals, business executives, and the investment association accomplish fact-based decisions on technology purchases and business strategy.
IDC was the aboriginal aggregation accustomed to benchmark, analyze, and adapt the all-around technology industry and has been about for added than 40 years.
IDC has over 900 analysts common accouterment global, regional, and bounded ability on technology and industry opportunities and trends. This is two to three times added analysts than some of the added arch IT analyst firms, with a concrete attendance in over 90 countries. IDC the a lot of quoted bazaar intelligence close in the common media.
IDC is a accessory of IDG, the world's arch technology media, research, and contest company.
Iontas - Iontas’ Innovative R&D Catches Attention of Enterprise Ireland – Awards Iontas $450k in Matching Funds
Process FocusStore this angel in big sizeDonegal, Ireland and Austin, TX, June 20, 2008 – Iontas appear today that they were afresh awarded analogous funds for their avant-garde analysis and development to facilitate the conception of a abundant new basic for the Process Focus software product. The investment of over $1m will be adjourned up to 45% by Enterprise Ireland, the Irish accompaniment anatomy amenable for announcement Irish companies in Global markets.
Iontas, afresh declared by IDC, as the “Missing Link” in Workforce Optimization, is slated to aftermath a new basic to be of all-embracing value; revolutionizing action identification in the Business Process Management world. By analytical activities performed on accessories such as desktops, the new artefact will acquiesce for automated analysis of animal apprenticed business processes. Currently BPM projects crave action analysis by watching workers and documenting workflow manually. This new basic to Process Focus will automatically ascertain processes by anecdotic repetitive accomplish and banderole these accomplish as processes, thereby bound accelerating the aggregate of time in the action analysis appearance of BPM initiatives.
According to industry analysts, action analysis is the better hurdle to jump in Business Process Management. Normally, processes are alone authentic and labeled based on accepted antecedent or concrete ascertainment of a artisan as he/she completes a task. This is the aboriginal time action analysis can be automated and absolute abstracts – the “Missing Link” – enhances BPM initiatives.
“This is the a lot of difficult and time arresting assignment if implementing a BPM strategy,” said Martin McCreesh, CTO of Iontas. “It is abiding to abridge action identification and administration for our audience and to access ability and profitability.”
Chris Schnurr, Engineering administrator at Iontas commented, “We are captivated to accept the abetment of Enterprise Ireland for this activity which will see the conception of new awful accomplished engineering jobs in Donegal and will decidedly enhance appeal for the Iontas Focus software apartment in the all-around bazaar of Process detection.”
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
ontas helps companies plan smart.
About Enterprise Ireland
Enterprise Ireland is the government agency amenable for the development and advance of the aboriginal business sector. Its mission is to advanced the development of world-class irish companies to accomplish able positions in the all-around markets consistent in added civic and bounded prosperity.
Iontas, afresh declared by IDC, as the “Missing Link” in Workforce Optimization, is slated to aftermath a new basic to be of all-embracing value; revolutionizing action identification in the Business Process Management world. By analytical activities performed on accessories such as desktops, the new artefact will acquiesce for automated analysis of animal apprenticed business processes. Currently BPM projects crave action analysis by watching workers and documenting workflow manually. This new basic to Process Focus will automatically ascertain processes by anecdotic repetitive accomplish and banderole these accomplish as processes, thereby bound accelerating the aggregate of time in the action analysis appearance of BPM initiatives.
According to industry analysts, action analysis is the better hurdle to jump in Business Process Management. Normally, processes are alone authentic and labeled based on accepted antecedent or concrete ascertainment of a artisan as he/she completes a task. This is the aboriginal time action analysis can be automated and absolute abstracts – the “Missing Link” – enhances BPM initiatives.
“This is the a lot of difficult and time arresting assignment if implementing a BPM strategy,” said Martin McCreesh, CTO of Iontas. “It is abiding to abridge action identification and administration for our audience and to access ability and profitability.”
Chris Schnurr, Engineering administrator at Iontas commented, “We are captivated to accept the abetment of Enterprise Ireland for this activity which will see the conception of new awful accomplished engineering jobs in Donegal and will decidedly enhance appeal for the Iontas Focus software apartment in the all-around bazaar of Process detection.”
Jean Norton
Senior Product Manager
jean.norton@iontas.com
512-502-5576 x301
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
ontas helps companies plan smart.
About Enterprise Ireland
Enterprise Ireland is the government agency amenable for the development and advance of the aboriginal business sector. Its mission is to advanced the development of world-class irish companies to accomplish able positions in the all-around markets consistent in added civic and bounded prosperity.
Iontas - Iontas Partners with Award Winning Predictive Dialer Company
Iontas LogoStore this angel in big sizeAustin, Texas and Letterkenny, Ireland – July 17, 2008 - A leading, accolade acceptable aggregation bartering predictive dialers to acquaintance centers is partnering with Iontas to action something its competitors don’t: workforce enhancement tools.
The aggregation currently offers automated solutions for entering and outbound calls, attack processing and absolute time control. The affiliation of Iontas software agency the company’s audience will not alone accept acceptance to superb dialing tools, they will accretion arresting acumen into the how agents use technology to do their jobs.
“In just a few minutes, managers can acknowledge this abundantly different technology that can accept such a able appulse on managing the business”, claims VP of Sales Doug Reid. “Iontas is captivated to add this predictive dialing aggregation to its portfolio of partners”.
The affiliation with Iontas will acceptable accord the predictive dialing aggregation a able aggressive advantage due to the able charge for workforce enhancement in acquaintance centers, say assembly from the company.
Iontas’s Focus apartment includes three absolute modules, Activity Focus, Event Focus, and Process Focus. Focus produces abounding time-and-motion studies for every appointment artisan throughout the day. This adequacy enables managers and advisers to plan added carefully calm to consistently advance the business processes that ultimately affect the capability of the center’s operations.
###
Iontas
2802 Flintrock Trace Road
Suite B102
Austin, TX 78738
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
The aggregation currently offers automated solutions for entering and outbound calls, attack processing and absolute time control. The affiliation of Iontas software agency the company’s audience will not alone accept acceptance to superb dialing tools, they will accretion arresting acumen into the how agents use technology to do their jobs.
“In just a few minutes, managers can acknowledge this abundantly different technology that can accept such a able appulse on managing the business”, claims VP of Sales Doug Reid. “Iontas is captivated to add this predictive dialing aggregation to its portfolio of partners”.
The affiliation with Iontas will acceptable accord the predictive dialing aggregation a able aggressive advantage due to the able charge for workforce enhancement in acquaintance centers, say assembly from the company.
Iontas’s Focus apartment includes three absolute modules, Activity Focus, Event Focus, and Process Focus. Focus produces abounding time-and-motion studies for every appointment artisan throughout the day. This adequacy enables managers and advisers to plan added carefully calm to consistently advance the business processes that ultimately affect the capability of the center’s operations.
###
Iontas
2802 Flintrock Trace Road
Suite B102
Austin, TX 78738
About Iontas
Founded in 2000, Iontas creates software that captures advice about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus apartment enables acquaintance centers, aback offices, and enterprises to see absolutely how advisers are application all their IT assets over time. With facts in hand, managers can accomplish abreast decisions about how to advance their company’s business processes and software tools.
Iontas helps companies plan smart.
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